Tech Support Specialist — Devices & Networking

barcodesinc; Town of Florida (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Levata is seeking a Support Specialist to be the first point of contact for customers, delivering Level 1 troubleshooting and technical assistance for barcode scanners, printers, and related devices. You will document interactions in NetSuite and escalate complex issues when needed.

Strong communication, problem-solving, and customer-service focus are essential in a fast-paced environment. Ideal candidates have 1+ year in tech support, basic networking knowledge, and proficiency with Microsoft

Qualifications

• 1+ years of experience in technical support or help desk role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• High attention to detail with strong documentation habits.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)

Responsibilities

• Serve as the primary contact for incoming support phone calls and email tickets.
• Troubleshoot and resolve basic technical issues related to supported hardware and software.
• Accurately document all customer interactions in our case management system (NetSuite).
• Escalate more complex issues to Support Specialist II when appropriate.
• Deliver positive and professional communication in all customer interactions.
• Maintain case compliance and schedule adherence based on assigned support hours.
• Participate in ongoing technical training and process improvements

Skills

1+ years experience in tech support

Troubleshooting skills

Excellent communication

Attention to detail

MS Office proficiency

Networking concepts

Tools

NetSuite

Job description

Levata is seeking a Support Specialist to be the first point of contact for customers, delivering Level 1 troubleshooting and technical assistance for barcode scanners, printers, and related devices. You will document interactions in NetSuite and escalate complex issues when needed.

Strong communication, problem-solving, and customer-service focus are essential in a fast-paced environment. Ideal candidates have 1+ year in tech support, basic networking knowledge, and proficiency with Microsoft