Multi-Channel Customer Care Specialist

Community Health Systems; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems is seeking a Customer Service Representative to handle inquiries across phone, email, live chat, and in-person interactions. The role requires strong problem-solving, professionalism, and detailed record-keeping to ensure timely resolutions and high service standards.

Responsibilities include documenting cases, collaborating with internal teams, and maintaining accurate records while meeting productivity targets in a fast-paced environment.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of customer service, call center, or administrative support experience required.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and written correspondence.
• Handle inbound calls and document interactions as service cases.
• Demonstrate empathy and active listening to understand concerns and provide resolutions.
• Research and resolve complaints, billing issues, and service-related concerns per policy.
• Update and maintain customer records and notes accurately in the system.
• Collaborate with internal departments to escalate and resolve complex issues.
• Provide solutions within service timeframes and follow up on resolutions.
• Meet productivity and service quality standards; maintain reliability.
• Perform other duties as assigned and maintain good attendance.
• Comply with all policies and standards.

Skills

Empathy & active listening

Problem-solving

Verbal & written communication

Multi-tasking

Attention to detail

Professionalism

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

Job description

Community Health Systems is seeking a Customer Service Representative to handle inquiries across phone, email, live chat, and in-person interactions. The role requires strong problem-solving, professionalism, and detailed record-keeping to ensure timely resolutions and high service standards.

Responsibilities include documenting cases, collaborating with internal teams, and maintaining accurate records while meeting productivity targets in a fast-paced environment.