Multi-Channel Customer Support Specialist

Community Health Systems; Knoxville (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Community Health Systems is seeking a part-time Customer Service Representative in Knoxville, TN to handle inquiries across phone, email, chat, and in-person interactions. The role emphasizes empathy, accuracy, and timely resolution within established service standards.

The position requires 1–2 years in customer service or administrative support and an Associate degree or related coursework. Proficiency with Google Suite, ServiceNow, and CRM tools is expected.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Multi-tasking

Team collaboration

Education

Associate degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow

Soft phone software

Oracle ERP

Job description

Community Health Systems is seeking a part-time Customer Service Representative in Knoxville, TN to handle inquiries across phone, email, chat, and in-person interactions. The role emphasizes empathy, accuracy, and timely resolution within established service standards.

The position requires 1–2 years in customer service or administrative support and an Associate degree or related coursework. Proficiency with Google Suite, ServiceNow, and CRM tools is expected.