Multichannel Customer Service Specialist

Community Health Systems; Knoxville (TN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Community Health Systems is seeking a Customer Service Representative for Tennova Orthopedics in the Turkey Creek area of Knoxville, TN. The role supports customer inquiries across phone, email, chat, and in-person interactions, focusing on timely, professional resolutions.

The position requires strong problem-solving, attention to detail, and the ability to handle high call volumes while maintaining patient-centric service standards.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence with courteous, professional interaction.
• Creates service cases from inbound calls and documents interactions accurately.
• Demonstrates empathy and active listening to understand and resolve customer concerns.
• Resolves billing issues and service concerns per company policies.
• Updates and maintains customer records and case notes in the system.
• Collaborates with internal departments to solve complex issues and ensure a seamless experience.
• Provides solutions within service timeframes and follows up for satisfaction.
• Maintains productivity and service quality; adheres to policies and attendance.

Skills

Customer service

Call center

Administrative support

Communication

Education

Associate degree or coursework

Tools

Google Suite

ServiceNow

Soft phone software

ERP (Oracle)

Job description

Community Health Systems is seeking a Customer Service Representative for Tennova Orthopedics in the Turkey Creek area of Knoxville, TN. The role supports customer inquiries across phone, email, chat, and in-person interactions, focusing on timely, professional resolutions.

The position requires strong problem-solving, attention to detail, and the ability to handle high call volumes while maintaining patient-centric service standards.