Customer Experience Specialist

Alpha Home Health and Hospice; New Underwood (SD); On-site; USD 36,000 - 45,000; Full time

Job summary

Alpha Home Health and Hospice is seeking a Customer Service Representative to provide exceptional support across channels. The role emphasizes addressing inquiries, resolving issues promptly, and maintaining a positive customer experience while applying strong product knowledge and effective communication.

Ideal candidates demonstrate problem-solving skills, active listening, empathy, and adaptability in a fast-paced environment, focusing on accuracy, multitasking, and proactive service to

Qualifications

• Excellent communication skills and a customer-focused attitude.
• Strong listening and empathy to understand customer needs.
• Ability to adapt in a fast-paced environment and manage multiple tasks.

Responsibilities

• Address inquiries across channels and provide accurate information.
• Resolve customer issues promptly to ensure satisfaction.
• Maintain strong product knowledge and communicate effectively.
• Demonstrate problem-solving skills to identify root causes and solutions.
• Ensure a positive customer experience and support organizational goals.

Skills

Excellent communication

Customer-focused

Active listening

Empathy

Adaptability

Detail-oriented

Multitasking

Tools

CRM software

Job description

Alpha Home Health and Hospice is seeking a Customer Service Representative to provide exceptional support across channels. The role emphasizes addressing inquiries, resolving issues promptly, and maintaining a positive customer experience while applying strong product knowledge and effective communication.

Ideal candidates demonstrate problem-solving skills, active listening, empathy, and adaptability in a fast-paced environment, focusing on accuracy, multitasking, and proactive service to