Branch Operations Leader | Elevate Customer Service

First Citizens Bank; Danielsville (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to oversee one branch, lead the service-line team, and ensure accurate teller transactions and top-tier customer service. You will identify sales opportunities, educate customers on bank capabilities, and collaborate with partners to deliver results.

Strong leadership, communication, and adaptability are essential to succeed in this role. This position emphasizes risk management, policy compliance, and delivering value through

Qualifications

• Bachelor's Degree with 1+ years of experience or High School Diploma/GED with 5+ years in financial services or branch operations.
• Preferred experience in management or supervisory roles.
• Knowledge of retail banking products and services and risk/compliance awareness.

Responsibilities

• Service Standards: foster collaborations, identify and act on sales/referral opportunities, optimize performance with coaching and bank initiatives.
• Operations & Administration: ensure regulatory compliance, complete training by deadlines, manage deposits and branch operations efficiently.
• Team Leadership: manage performance, provide feedback and coaching, collaborate with bank partners to hit branch goals.

Skills

Management skills

Customer service

Adaptability

Teamwork

Flexibility

Influence

Agility

Interpersonal communication

Education

Bachelor's Degree

High School Diploma or GED

Management or supervisory experience

Job description

First Citizens Bank is seeking an Operations Services Supervisor to oversee one branch, lead the service-line team, and ensure accurate teller transactions and top-tier customer service. You will identify sales opportunities, educate customers on bank capabilities, and collaborate with partners to deliver results.

Strong leadership, communication, and adaptability are essential to succeed in this role. This position emphasizes risk management, policy compliance, and delivering value through