Multi-Branch Float Teller: Elevate Service

M&T Bank Corporation; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Market Teller (Float) for the Western New York Central area. The role involves engaging customers, handling transactions, and supporting branch staff across multiple locations in Springville, NY.

You will balance cash, conduct digital demonstrations, manage lobby flow, and escalate issues when needed. Travel between branches is required to support the network and ensure a seamless customer experience.

Qualifications

• Proven verbal communication skills.
• Proven interpersonal skills and customer service experience.
• Well-organized with strong time management and prioritization.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management and greet customers, addressing needs.
• Balance and process customer transactions accurately following Bank Policy.
• Log and resolve customer complaints in the appropriate system.
• Identify sales opportunities and connect customers with banking partners.
• Complete branch operational activities (cash ordering, vault, ATM, wire transfers).
• Perform consumer AML/BSA/KYC activities and comply with risk controls.

Skills

Verbal communication

Interpersonal skills

Well-organized

Time management

Prioritization

Cash handling

Data entry

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Market Teller (Float) for the Western New York Central area. The role involves engaging customers, handling transactions, and supporting branch staff across multiple locations in Springville, NY.

You will balance cash, conduct digital demonstrations, manage lobby flow, and escalate issues when needed. Travel between branches is required to support the network and ensure a seamless customer experience.