Branch Experience Specialist (Float Teller)

M&T Bank Corporation; Norwich (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank Corporation in Norwich, CT is seeking a Float Teller to support branch staff across a designated area. You will handle consumer transactions, assist customers with digital banking demonstrations, and contribute to a high‑quality, compliant service experience.

This role requires strong communication, reliability, and the ability to travel between branches as needed. You will work with AML/BSA/KYC controls and support branch operations while promoting the M&T brand and community focus.

Qualifications

• High school diploma or GED required.
• 6 months customer service experience, including data entry and cash handling.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively addressing the customer’s immediate need.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues until resolution; log all customer complaints in the system.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Tech-savvy

Education

High school diploma

Job description

M&T Bank Corporation in Norwich, CT is seeking a Float Teller to support branch staff across a designated area. You will handle consumer transactions, assist customers with digital banking demonstrations, and contribute to a high‑quality, compliant service experience.

This role requires strong communication, reliability, and the ability to travel between branches as needed. You will work with AML/BSA/KYC controls and support branch operations while promoting the M&T brand and community focus.