Hybrid Enterprise Customer Success Manager

salesforce.com, inc.; Seattle (WA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking an experienced Customer Success Manager (CSM) to serve as the trusted advisor for large enterprise customers, owning Signature deliverables, renewals, and expansion. You will build deep relationships with IT and business executives and coordinate cross-functional teams to optimize the Salesforce platform.

The role may require travel and after-hours coverage to ensure peak event success, with a flexible office arrangement of about three days per week in the office.

Qualifications

• 8+ years in Technical Customer Success or related fields.
• Outstanding communication and executive-level influence.
• Translate technical concepts into business terms.
• Lead cross-functional projects and teams.
• 2+ years experience with Salesforce Commerce Cloud.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain relationships with IT and business executives within customer organizations.
• Advise on adoption of new Salesforce features and annual release schedules.
• Coordinate the Signature Success catalog of services for customers.
• Triage and resolve high-severity incidents with timely communications.
• Occasional travel to customer sites and after-hours coverage as needed.

Skills

Executive communication

Cross-functional leadership

Business-to-technical translation

Stakeholder management

Presentation skills

Tools

Salesforce Commerce Cloud

Job description

Salesforce is seeking an experienced Customer Success Manager (CSM) to serve as the trusted advisor for large enterprise customers, owning Signature deliverables, renewals, and expansion. You will build deep relationships with IT and business executives and coordinate cross-functional teams to optimize the Salesforce platform.

The role may require travel and after-hours coverage to ensure peak event success, with a flexible office arrangement of about three days per week in the office.