MSW Service Navigator & Patient Care Operations Lead

Advocate Health; Rome (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Advocate Health is seeking an experienced office manager for the Cancer Navigators program to supervise day-to-day operations, coordinate patient care and customer service activities, and ensure efficient office functioning.

The role involves scheduling meetings, coordinating communications, managing data entry and reporting, maintaining files, and overseeing inventory and budgeting. Strong collaboration with staff and external partners is essential.

Qualifications

• Master's in social work required.

Responsibilities

• Oversees efficient management of the Cancer Navigators office on a day-to-day basis.
• Coordinates day-to-day operations for patient care and customer service activities.
• Manages meetings including scheduling, agendas, and minutes.
• Maintains communications and collaboration with staff; supports office efficiency.
• Identifies and resolves office issues; updates procedures as needed.
• Screens phone calls and email, delivering excellent customer service.
• Enters and updates data in the patient database and prepares monthly reports.
• Maintains accurate physical and electronic files for patient records.
• Manages department inventory and coordinates with vendors.
• Monitors expenses and reviews monthly budget reports for supplies.

Education

Master's in social work

Job description

Advocate Health is seeking an experienced office manager for the Cancer Navigators program to supervise day-to-day operations, coordinate patient care and customer service activities, and ensure efficient office functioning.

The role involves scheduling meetings, coordinating communications, managing data entry and reporting, maintaining files, and overseeing inventory and budgeting. Strong collaboration with staff and external partners is essential.