Service Navigator/MSW

Advocate Health; Rome (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Advocate Health is seeking an experienced office manager for the Cancer Navigators program to supervise day-to-day operations, coordinate patient care and customer service activities, and ensure efficient office functioning.

The role involves scheduling meetings, coordinating communications, managing data entry and reporting, maintaining files, and overseeing inventory and budgeting. Strong collaboration with staff and external partners is essential.

Qualifications

• Master's in social work required.

Responsibilities

• Oversees efficient management of the Cancer Navigators office on a day-to-day basis.
• Coordinates day-to-day operations for patient care and customer service activities.
• Manages meetings including scheduling, agendas, and minutes.
• Maintains communications and collaboration with staff; supports office efficiency.
• Identifies and resolves office issues; updates procedures as needed.
• Screens phone calls and email, delivering excellent customer service.
• Enters and updates data in the patient database and prepares monthly reports.
• Maintains accurate physical and electronic files for patient records.
• Manages department inventory and coordinates with vendors.
• Monitors expenses and reviews monthly budget reports for supplies.

Education

Master's in social work

Job description

Major Responsibilities:

• Assures efficient and effective management of the Cancer Navigators office on a day-to-day basis by performing a variety of tasks and ensuring timely completion. Performs other duties, special projects, and outreach, such as attending/speaking at external community fundraising events and coordination of internal fundraising events.
• Master's in social work is required
• Coordinates the day-to-day operations for patient care and customer service activities.
• Maintains an effective working relationship with other staff, utilizing discretion and a high degree of collaboration; facilitates office communication.
• Responsible for all aspects of meetings including scheduling, communicating details, ordering refreshments, planning technology requirements, and drafting agendas and minutes.
• Identifies, resolves and/or recommends resolutions to office issues.
• Implements departmental policies/procedures as needed. Updates and maintains procedure book for department.
• Answers and screens phone calls and responds to mail/email; providing excellent customer service to all.
• Enters and updates data in patient database and prepares patient data reports as requested, including monthly statistical data and records for organization’s economic impact.
• Creates and maintains accurate files with complete information. Coordinates both hard copy filing system and electronic filing database for patient records. Maintains and updates computer files and is responsible for the upkeep of related software programs.
• Maintains inventory and stock levels of supplies for department, works with internal and outside vendors.
• Monitors expenses and reviews monthly budget reports for supply orders.