Service Navigator/MSW

Atrium Health; Rome (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Atrium Health is seeking a skilled admin professional to manage the Cancer Navigators office, handling day-to-day operations and ensuring timely completion of tasks. The role involves patient care coordination, customer service, data entry, and coordinating both internal and external fundraising events.

The ideal candidate holds a Master’s in Social Work and will partner with staff to maintain filing systems, manage meetings, and monitor supplies and budgets for the department.

Qualifications

• Master's in social work is required.
• Coordinate day-to-day operations for patient care and customer service.
• Maintain filing systems and update patient records.

Responsibilities

• Assures efficient management of the Cancer Navigators office day-to-day.
• Attend and coordinate internal fundraising events and external community fundraising events.
• Schedule meetings, draft agendas/minutes, and manage refreshments.

Skills

Customer service

Office coordination

Education

Master's in Social Work

Tools

Patient database software

Job description

• Assures efficient and effective management of the Cancer Navigators office on a day-to-day basis by performing a variety of tasks and ensuring timely completion. Performs other duties, special projects, and outreach, such as attending/speaking at external community fundraising events and coordination of internal fundraising events.
• Master's in social work is required
• Coordinates the day-to-day operations for patient care and customer service activities.
• Maintains an effective working relationship with other staff, utilizing discretion and a high degree of collaboration; facilitates office communication.
• Responsible for all aspects of meetings including scheduling, communicating details, ordering refreshments, planning technology requirements, and drafting agendas and minutes.
• Identifies, resolves and/or recommends resolutions to office issues.
• Implements departmental policies/procedures as needed. Updates and maintains procedure book for department.
• Answers and screens phone calls and responds to mail/email; providing excellent customer service to all.
• Enters and updates data in patient database and prepares patient data reports as requested, including monthly statistical data and records for organization’s economic impact.
• Creates and maintains accurate files with complete information. Coordinates both hard copy filing system and electronic filing database for patient records. Maintains and updates computer files and is responsible for the upkeep of related software programs.
• Maintains inventory and stock levels of supplies for department, works with internal and outside vendors.
• Monitors expenses and reviews monthly budget reports for supply orders.