MSP Windows Systems Engineer (Hybrid & AD)

SHI; United States; Teletrabalho; USD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Vision, Dental

401K

Flexible Spending

Resumo da oferta

SHI International Corp. is seeking a Systems Engineer to join our MSP team.

The role focuses on implementing and supporting Windows Server environments, Microsoft infrastructure services, and critical applications across multiple customer environments. The ideal candidate has strong on-premises Microsoft experience, solid troubleshooting and documentation skills, and the ability to collaborate with customers and senior technical staff in hybrid cloud settings.

Qualificações

• 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
• Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
• Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.
• Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
• Working PowerShell skills for administration, data collection, and repeatable operational tasks.

Responsabilidades

• Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures.
• Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features.
• Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies.
• Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.
• Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives.
• Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate.
• Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices to maintain secure and supportable environments.
• Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs.
• Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.
• Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation.
• Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations.
• Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.
• Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.

Conhecimentos

Windows Server

Active Directory

PowerShell

Hyper-V/VMware

Networking

Troubleshooting

Documentation

Customer service

On-call support

Formação académica

Bachelor’s degree in Computer Science or IT

Ferramentas

Microsoft System Center

Windows Admin Center

SQL Server

VMware vSphere

Descrição da oferta de emprego

SHI International Corp. is seeking a Systems Engineer to join our MSP team.

The role focuses on implementing and supporting Windows Server environments, Microsoft infrastructure services, and critical applications across multiple customer environments. The ideal candidate has strong on-premises Microsoft experience, solid troubleshooting and documentation skills, and the ability to collaborate with customers and senior technical staff in hybrid cloud settings.