Remote MSP Systems Engineer - Windows & Cloud

SHI; Frankfort (KY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Diversity leadership

Career growth

Benefits package

Remote work options

Job summary

SHI International Corp. is seeking a Systems Engineer to join our MSP team. This role focuses on implementing, administering, and troubleshooting Windows Server environments and Microsoft infrastructure across multiple customer environments.

The ideal candidate has solid on-premises Microsoft experience, strong troubleshooting and documentation skills, and the ability to collaborate with customers and senior technical teammates across cloud and hybrid environments.

Qualifications

• 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
• Working knowledge of current and commonly deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.
• Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
• Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.
• Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation.
• Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
• Working PowerShell skills for administration, data collection, and repeatable operational tasks.
• Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics.
• Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.

Responsibilities

• Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures.
• Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features.
• Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies.
• Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.
• Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives.
• Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate.
• Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices to maintain secure and supportable environments.
• Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs.
• Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.
• Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation.
• Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations.
• Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.
• Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.

Skills

Windows Server

Active Directory

PowerShell

Troubleshooting

Documentation

Customer communication

Education

Bachelor's degree in IT or CS

Tools

Hyper-V

VMware

SQL Server

Microsoft Entra ID

Azure

Job description

SHI International Corp. is seeking a Systems Engineer to join our MSP team. This role focuses on implementing, administering, and troubleshooting Windows Server environments and Microsoft infrastructure across multiple customer environments.

The ideal candidate has solid on-premises Microsoft experience, strong troubleshooting and documentation skills, and the ability to collaborate with customers and senior technical teammates across cloud and hybrid environments.