MSP Technical Support - IT Helpdesk (Remote & On-Site)

Pavion Corp; Town of Florida (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion Corp in the United States seeks an MSP Tech Support to join our security business unit. The role delivers frontline technical assistance, resolves Level I incidents, and supports Office 365, AD, VOIP, and Windows-based apps via remote tools with occasional on-site visits.

We value a strong customer service mindset, attention to detail, and a commitment to continuous learning. The position offers a comprehensive benefits package and a starting salary in the $45,000–$55,000 range.

Qualifications

• High School Diploma required.
• 1 year IT experience preferred.
• Excellent verbal and written communication skills.
• Customer-focused and service-oriented.

Responsibilities

• Respond to Level I technical support incidents and service requests via multiple channels.
• Troubleshoot hardware, software, peripherals, and network connectivity issues.
• Support desktop PCs, laptops, printers, and MS Office applications.
• Use remote tools to resolve issues and perform on-site visits as needed.
• Document steps and resolutions, and maintain knowledge base.

Skills

Communication skills

Education

High School Diploma

Tools

Office 365

Active Directory

Job description

Pavion Corp in the United States seeks an MSP Tech Support to join our security business unit. The role delivers frontline technical assistance, resolves Level I incidents, and supports Office 365, AD, VOIP, and Windows-based apps via remote tools with occasional on-site visits.

We value a strong customer service mindset, attention to detail, and a commitment to continuous learning. The position offers a comprehensive benefits package and a starting salary in the $45,000–$55,000 range.