MSP Support Desk Pro: 365, Onsite & Networking

Tneus; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Onsite client visits

Job summary

Tneus is seeking a Support Desk Technician for our Managed Services team. The role concentrates on Microsoft 365 administration,Intune/Autopilot, and hands-on work including workstation builds and onsite client support, with emphasis on security and configuration policies.

You will troubleshoot Exchange Online, SharePoint Online, OneDrive and Teams, perform hardware upgrades, and deliver excellent service to clients. This is a hybrid role with in-office days and regular onsite visits.

Qualifications

• 3–5 years of IT support experience, preferably in an MSP environment.
• Hands-on experience with Microsoft 365 administration.
• Experience with Intune and Autopilot.
• Azure AD / Entra ID (identity and access management).
• Solid networking fundamentals: TCP/IP, DNS, DHCP; VLANs and firewall basics.
• Experience building and deploying computers (hardware and imaging).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Administer and support Microsoft 365 environments (CAP, MFA, Intune, Autopilot).
• Troubleshoot Exchange Online, SharePoint Online, OneDrive and Teams.
• Provide end-user desktop support and onsite client support.
• Build, configure, and deploy workstations and laptops.
• Perform hardware/software troubleshooting and upgrades.
• Support Windows and Mac OS environments and standard business apps.
• Participate in On-Call rotation and assist with projects.
• Document work performed and update ticketing systems.

Skills

MSP experience

Microsoft 365 administration

Intune/Autopilot

Azure AD/Entra ID

Networking basics

Hardware imaging

Troubleshooting

Customer service

Communication

On-site support

Tools

ConnectWise

Datto

NinjaOne

Job description

Tneus is seeking a Support Desk Technician for our Managed Services team. The role concentrates on Microsoft 365 administration,Intune/Autopilot, and hands-on work including workstation builds and onsite client support, with emphasis on security and configuration policies.

You will troubleshoot Exchange Online, SharePoint Online, OneDrive and Teams, perform hardware upgrades, and deliver excellent service to clients. This is a hybrid role with in-office days and regular onsite visits.