Remote IT Service Coordinator for MSP | SLA & Ticketing

Datastream IT; California; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

100% Remote Work

Professional growth & certification opportunities

Job summary

A U.S.-based Managed Service Provider is seeking a reliable Project Service Coordinator to manage ticketing, scheduling, and communication between clients and the engineering team. This fully remote role requires at least 2 years of experience in IT service coordination, particularly with tools like ConnectWise. The ideal candidate possesses strong English communication skills and a proactive approach to managing time and responsibilities. Competitive pay and professional growth opportunities are offered.

Qualifications

• 2+ years in MSP, IT services, or tech coordination.
• Experience as a Service Coordinator using ConnectWise.
• Strong English communication skills required.

Responsibilities

• Coordinate tickets, scheduling, and engineer workloads.
• Ensure SLA targets are met and escalate risks.
• Communicate updates to clients and internal teams.

Skills

Ticket triage

Scheduling

SLA management

English communication

Microsoft Teams

Excel

Tools

ConnectWise

IT Glue

Job description

A U.S.-based Managed Service Provider is seeking a reliable Project Service Coordinator to manage ticketing, scheduling, and communication between clients and the engineering team. This fully remote role requires at least 2 years of experience in IT service coordination, particularly with tools like ConnectWise. The ideal candidate possesses strong English communication skills and a proactive approach to managing time and responsibilities. Competitive pay and professional growth opportunities are offered.