Global Service Coordinator: MSP Ticket & Dispatch Lead

Intelligent Technical Solutions; United States; Remote; USD 5,000 - 6,000; Part time

Benefits offered by this job

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Company-paid training and certification

Job summary

Intelligent Technical Solutions is looking for a Service Coordinator to provide excellent client communication through phone and email. This role includes managing tickets, scheduling resources, and ensuring client satisfaction. The ideal candidate should have strong communication skills and customer service experience.

Compensation starts at $4.00/hr with additional benefits including life insurance, flexible reimbursement, and paid time off.

Qualifications

• Strong written and verbal communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building.
• At least 6 months of customer service experience.

Responsibilities

• Answer incoming calls and coordinate support tickets.
• Triage tickets ensuring accuracy.
• Coordinate dispatch of onsite resources as needed.

Skills

Written and verbal communication skills

Interpersonal skills

Customer Service Experience

Cultural Fit

Experience with Managed Service Providers (MSPs)

Job description

Intelligent Technical Solutions is looking for a Service Coordinator to provide excellent client communication through phone and email. This role includes managing tickets, scheduling resources, and ensuring client satisfaction. The ideal candidate should have strong communication skills and customer service experience.

Compensation starts at $4.00/hr with additional benefits including life insurance, flexible reimbursement, and paid time off.