Remote Service Dispatch Coordinator

CyberSheath; Reston (VA); Remote; USD 45,000 - 65,000; Full time

Job summary

A cybersecurity services provider is seeking a Service Dispatch Coordinator to optimize resource utilization by managing service requests. The role involves coordinating schedules, communicating with clients, and monitoring service ticket progress. Candidates should have excellent customer service skills, prior experience in a managed services environment, and a positive, self-motivated attitude. This position is fully remote, with budgeted pay ranging from $45,000 to $65,000 USD annually.

Qualifications

• 1-3 years of customer service experience.
• Ability to work in a fast-moving environment.
• Excellent telephone and communication skills.

Responsibilities

• Coordinate schedules of remote and field technical resources.
• Create and assign service requests as they arrive.
• Organize technician schedules for efficiency.

Skills

Excellent Customer Service skills

Prior experience in a Managed Services environment

Ability to match technical resources to issues

Positive attitude

Self-motivated working style

Effective team communication

Typing skills for accurate data entry

Job description

A cybersecurity services provider is seeking a Service Dispatch Coordinator to optimize resource utilization by managing service requests. The role involves coordinating schedules, communicating with clients, and monitoring service ticket progress. Candidates should have excellent customer service skills, prior experience in a managed services environment, and a positive, self-motivated attitude. This position is fully remote, with budgeted pay ranging from $45,000 to $65,000 USD annually.