MSP Systems Engineer – On-Site & Client-Focused

Solvere One; Sterling (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401K

PPO healthcare

Dental

Vision

Paid vacation

Job summary

Solvere One is seeking a System Administrator to provide client support in Northern Virginia and the DC Metro area. You will resolve complex IT issues, document resolutions, and maintain security best practices across Windows, macOS, and cloud services.

The role requires travel to client sites, strong communication, and proactive learning in a fast-paced MSP environment. Reports to the CTO and offers competitive salary and benefits.

Qualifications

• Diagnose and resolve complex PC, networking, and software issues for clients.
• Recommend and implement solutions to improve stability, security, and speed.
• Provide onsite support at client offices when needed.
• Serve as final escalation point for client issues and project scoping.
• Create detailed technical documentation for resolutions.
• Document events and workflows in PSA platforms.

Responsibilities

• Identifies, diagnoses, and resolves complex problems for users of personal computer software and hardware, local network, the Internet, and new computer technologies; communicates solutions to end-users.
• Recommend and implement technical solutions that increase the stability, security, or speed of client environments.
• Provide onsite technical support at client offices when necessary.
• Final escalation point for all client issues and problems, including project scoping.
• Create detailed technical documentation for resolutions of issues.
• Workflow and thorough documentation of events via PSA platform

Skills

Windows OS

Windows Server

Mac OS

Office 365

Google Workspace

AD & Group Policy

Networking basics

Mobile troubleshooting

DNS/DHCP

Tools

ConnectWise Manage

ConnectWise Automate

IT Glue

Azure

AWS

Hyper-V

VMware

Cisco Meraki

Sophos

Job description

Solvere One is seeking a System Administrator to provide client support in Northern Virginia and the DC Metro area. You will resolve complex IT issues, document resolutions, and maintain security best practices across Windows, macOS, and cloud services.

The role requires travel to client sites, strong communication, and proactive learning in a fast-paced MSP environment. Reports to the CTO and offers competitive salary and benefits.