MSP System Administrator

Solvere One; Sterling (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401K

PPO healthcare

Dental

Vision

Paid vacation

Job summary

Solvere One is seeking a System Administrator to provide client support in Northern Virginia and the DC Metro area. You will resolve complex IT issues, document resolutions, and maintain security best practices across Windows, macOS, and cloud services.

The role requires travel to client sites, strong communication, and proactive learning in a fast-paced MSP environment. Reports to the CTO and offers competitive salary and benefits.

Qualifications

• Diagnose and resolve complex PC, networking, and software issues for clients.
• Recommend and implement solutions to improve stability, security, and speed.
• Provide onsite support at client offices when needed.
• Serve as final escalation point for client issues and project scoping.
• Create detailed technical documentation for resolutions.
• Document events and workflows in PSA platforms.

Responsibilities

• Identifies, diagnoses, and resolves complex problems for users of personal computer software and hardware, local network, the Internet, and new computer technologies; communicates solutions to end-users.
• Recommend and implement technical solutions that increase the stability, security, or speed of client environments.
• Provide onsite technical support at client offices when necessary.
• Final escalation point for all client issues and problems, including project scoping.
• Create detailed technical documentation for resolutions of issues.
• Workflow and thorough documentation of events via PSA platform

Skills

Windows OS

Windows Server

Mac OS

Office 365

Google Workspace

AD & Group Policy

Networking basics

Mobile troubleshooting

DNS/DHCP

Tools

ConnectWise Manage

ConnectWise Automate

IT Glue

Azure

AWS

Hyper-V

VMware

Cisco Meraki

Sophos

Job description

About the Company

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.

Opening

Solvere One is seeking highly qualified System Administrator candidates to provide support to clients. The duties of this role include ensuring clients meet Solvere One technical best practices. System Administrators are experienced IT professionals and are expected to be able to resolve complex technical issues. This role requires the candidate to be able constantly learn new technologies and reverse engineer challenging technical issues.

Employees will be expected to interact with clients in various capacities and are required to travel within Northern Virginia and the DC Metro area. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.

Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.

This role reports to the CTO.

Position Requirements

Examples of essential duties are interpreted as being descriptive and not restrictive.

• Identifies, diagnoses, and resolves complex problems for users of personal computer software and hardware, local network, the Internet, and new computer technologies; communicates solutions to end-users.
• Recommend and implement technical solutions that increase the stability, security, or speed of client environments.
• Provide onsite technical support at client offices when necessary.
• Final escalation point for all client issues and problems, including project scoping.
• Create detailed technical documentation for resolutions of issues.
• Workflow and thorough documentation of events via PSA platform

Required Technical Experience

• Microsoft Windows Desktop OS installation and support
• Microsoft Windows Server OS installation and support
• Apple / Mac Desktop OS installation and support
• Microsoft Office 365 administration and support
• Google Workspace administration and support
• iPhone / Android troubleshooting
• Multi-factor Authentication configuration and support
• Installation, configuration, troubleshooting and customization of MS Office Suite applications
• Ability to configure TCP/IP subnetting and troubleshoot Internet connectivity
• Understanding of switching and firewalls
• Understanding of Active Directory and Group Policy
• DHCP, DNS

Preferred Technical Experience

• ConnectWise Manage
• ConnectWise Automate
• IT Glue
• Azure and AWS
• Hyper-V and VMware
• Cisco, Meraki, Sophos, FortiGate solutions
• Sophos suite of solutions

This is a full-time, salaried position. Salary commensurate with experience.

Salary Range: $70,000 - $95,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.