MSP Systems Administrator - Tier II

Systems Solution, Inc. (SSI)

Sacramento (CA)

On-site

USD 48,000 - 54,000

Full time

8 days ago

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Benefits offered by this job

Full benefits package

401K

PTO & holidays

Referral bonuses

Job summary

Meriplex Communications seeks a Systems Administrator to provide second-tier support for the TAC, resolving Level 2 end-user issues within tickets and adhering to SOPs. You will support multiple client locations across Northern California, including Sacramento, with responsibilities spanning AD/Office365, VPN, GPOs, VMware, Exchange, and storage systems.

Strong communication, ticketing discipline, and a proactive service mindset are essential.

Qualifications

Advanced knowledge of Microsoft 365 applications.
Advanced knowledge of command line.
Experience using ticketing systems required, ConnectWise highly preferred.
Strong network troubleshooting skills required.
Understanding of advanced technical triage methodologies.
Advanced TCP/IP understanding.
Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
Adherence to ticketing methodologies regarding documentation, process, and workflow.
Excellent ticket management skills, including: Detailed ticket documentation., Accurate note taking., Proper time entry., Following ticketing workflows and processes.
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
Basic Switching/Routing/Wireless/Firewall knowledge.
Basic understanding of Azure.
Basic understanding of how SAN functions.

Responsibilities

Provide advanced Active Directory and Office365 user account support.
Deliver network and end-user VPN access support.
Provide advanced level Active Directory GPO support.
Offer second level VMware support.
Interact professionally with executives, end users, technical and non-technical personnel.
Administer server maintenance, security groups, and SAN connectivity.
Perform basic firewall administration.
Supply multifaceted authentication (MFA) support.
Ability to troubleshoot and create Azure subscriptions.
Administer spam solution products.
Support MS Exchange servers.
Manage wireless environment.
Manage backup and replication solutions and storage devices.
Perform technical equipment installations at customer sites.