MSP Systems Administrator: Tier 2 Support

Convergence Networks; Lansing (MI); On-site; USD 56,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Education reimbursement

Certification reimbursement

Job summary

Convergence Networks is seeking a System Administrator to join our Tier 2 technical support team. You will respond to and resolve IT requests, manage client infrastructure health, and support service delivery during high-ticket volumes.

You will work with teams to reduce escalations, improve first-call resolution, and ensure timely ticket closure. On-site work and occasional after-hours support are expected.

Qualifications

• Must have strong troubleshooting skills across IT hardware and software components.
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Responsibilities

• Act as the primary escalation point for Service Desk Administrators and handle higher-skill tickets.
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Skills

Patience

Empathy

Communication

Time management

Conflict management

Initiative

Education

High school diploma or equivalent

Associate degree or higher in Information Technology

Tools

ConnectWise

ServiceNow

Ninja

Office 365

Azure

Active Directory

Microsoft 365

Job description

Convergence Networks is seeking a System Administrator to join our Tier 2 technical support team. You will respond to and resolve IT requests, manage client infrastructure health, and support service delivery during high-ticket volumes.

You will work with teams to reduce escalations, improve first-call resolution, and ensure timely ticket closure. On-site work and occasional after-hours support are expected.