Senior System & Network Support Engineer (On-Call)

Convergence Networks; Yakima (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Convergence Networks is seeking a skilled Network Administrator to act as the primary escalation point for our Service Desk, handling high-skill tickets and maintaining client infrastructure. The role includes ensuring tickets are actionable or escalated to Tier 3 when needed, and maintaining documentation for health and maintenance of client networks.

The position also requires handling overflow calls, and participating in an on-call rotation to cover after-hours support as needed.

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant IT experience in network/sys admin or tiered support.
• Excellent troubleshooting skills across hardware and software components (PCs, servers, firewalls, switches, routers, Windows).
• Experience providing on-site and remote/phone support in a fast-paced environment.

Responsibilities

• Serve as the primary escalation point for Service Desk Administrators for high-skill or time-intensive tickets.
• Maintain client infrastructure tickets: resolve or ensure actionable before escalation to Tier 3 NA.
• Ensure health, maintenance, and documentation of assigned client networks; manage incidents and maintenance.
• Handle overflow inbound calls during peak periods and participate in on-call rotation.

Job description

Convergence Networks is seeking a skilled Network Administrator to act as the primary escalation point for our Service Desk, handling high-skill tickets and maintaining client infrastructure. The role includes ensuring tickets are actionable or escalated to Tier 3 when needed, and maintaining documentation for health and maintenance of client networks.

The position also requires handling overflow calls, and participating in an on-call rotation to cover after-hours support as needed.