MSP IT Support Technician - Tier 1

teamlogic-it-careers; Durham (NC); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Job summary

TeamLogic IT is seeking a diligent MSP Level 1 Technician to deliver remote and occasional on-site technical support to SMB clients. You will troubleshoot hardware and software, perform maintenance, backups, and monitoring to ensure optimal performance and security.

Strong problem-solving and customer-focused communication are required, along with documentation of issues and resolutions in the ticketing system. A proactive, team-oriented approach is essential.

Qualifications

• Education in IT or related field.
• Experience in MSP/IT support for SMBs.
• Proficiency with Windows/macOS, networks, and common business apps.

Responsibilities

• Provide remote and on-site IT support for SMB clients.
• Perform routine maintenance, updates, backups, and monitoring.
• Log incidents, track requests, and meet SLAs.
• Communicate clearly with clients and document resolutions.
• Document client systems and procedures for service delivery.
• Implement and monitor security measures and antivirus updates.
• Assist with hardware/software installation and configuration.
• Identify opportunities for process improvements and better practices.

Skills

Windows OS

macOS

Network configurations

Microsoft 365

G Suite

Customer service

Problem solving

Documentation

Education

Information Technology degree

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

Job description

TeamLogic IT is seeking a diligent MSP Level 1 Technician to deliver remote and occasional on-site technical support to SMB clients. You will troubleshoot hardware and software, perform maintenance, backups, and monitoring to ensure optimal performance and security.

Strong problem-solving and customer-focused communication are required, along with documentation of issues and resolutions in the ticketing system. A proactive, team-oriented approach is essential.