Hybrid MSP System Administrator - Windows & Cloud

ProTech IT Solutions, LLC; Torrington (CT); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health Insurance

RTO (Responsible Time Off)

401(k) Matching

Paid Holidays

Full benefits (health, dental, vision)

Job summary

ProTech IT Solutions, a New Charter Technologies Company, in Torrington, CT, is seeking a System Administrator to deliver on-site and remote IT support for our clients. You will manage Windows Server environments, Office 365, and basic network services.

This MSP role rewards proactive problem solving, clear communication, and teamwork. Requirements include 3+ years with Windows Server, strong networking skills, and a willingness to relocate or commute to Torrington.

Qualifications

• Minimum 3 years of experience with Microsoft Windows Server.
• Strong troubleshooting and problem-solving skills.
• In-depth knowledge of networking and system administration.
• Excellent communication and organizational skills.
• Ability to multitask and work independently or as part of a team.

Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments including user management and email configurations.
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
• Assist in cloud infrastructure support including Azure and AWS environments.
• Document technical procedures and client interactions in ticketing systems.
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.

Skills

Windows Server

Networking

Troubleshooting

Office 365

Communication

Teamwork

MSP experience

Cloud basics

Education

College degree in IT or related field

Relevant certifications (optional)

Tools

ConnectWise

RMM tools

Job description

ProTech IT Solutions, a New Charter Technologies Company, in Torrington, CT, is seeking a System Administrator to deliver on-site and remote IT support for our clients. You will manage Windows Server environments, Office 365, and basic network services.

This MSP role rewards proactive problem solving, clear communication, and teamwork. Requirements include 3+ years with Windows Server, strong networking skills, and a willingness to relocate or commute to Torrington.