Tier 2 Service Desk Tech (MSP) - Onsite, Growth Path

Justice IT Consulting; Burleson (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work from home options

Paid IT certifications

Proactive training opportunities

Company culture that promotes enjoyment

Job summary

A premier cybersecurity company in Texas is seeking a Service Desk Technician Tier 2 to resolve complex technical issues and provide exceptional customer service. The ideal candidate will handle escalated tickets and work closely with clients to ensure satisfaction. You will assist in projects and support Tier 1 staff while maintaining detailed documentation. This role is perfect for someone looking for career growth with pathways to senior positions in IT.

Qualifications

• Proven ability to troubleshoot issues methodically and to resolution.
• Strong client communication skills and active listening.
• Comfortable documenting work while assisting clients.

Responsibilities

• Serve as the primary technical point of contact for escalated issues.
• Perform advanced troubleshooting across various IT environments.
• Assist with project delivery for implementations and migrations.

Skills

Problem-solving skills

Communication skills

Knowledge of Windows operating systems

Knowledge of networking concepts

Remote technical support

Microsoft 365 knowledge

Security awareness

Education

Microsoft Certifications (preferred)

CompTIA Network+ certification or equivalent

Tools

Ticketing systems

PSA platforms

RMM tools

Job description

A premier cybersecurity company in Texas is seeking a Service Desk Technician Tier 2 to resolve complex technical issues and provide exceptional customer service. The ideal candidate will handle escalated tickets and work closely with clients to ensure satisfaction. You will assist in projects and support Tier 1 staff while maintaining detailed documentation. This role is perfect for someone looking for career growth with pathways to senior positions in IT.