MSP Program Lead - Flexible, Remote Coverage (EOR/AOR)

Atrium; Holmdel Township (NJ); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

20 days PTO

11 paid holidays

Medical, Dental, Vision Insurance

HSA & FSA

Pet Insurance

401(k) employer match

Employee Assistance Programs

Summer Fridays

Flexible Work Arrangements

Job summary

Atrium is seeking an MSP Client Services Manager to provide hands-on coverage across MSP, EOR and AOR programs. This dynamic, manager-level role deploys to client programs during leaves, PTO, or growth periods so every client receives Atrium's standard of service.

You will support multiple programs, learn SOPs quickly, and help ensure seamless operations, reporting, and client satisfaction across varied assignments with travel up to 50%.

Qualifications

• 5+ years of progressive experience in MSP or contingent workforce program management, MSP desk operations, EOR/AOR, or workforce solutions, including at least 2 years in a manager-level role (Program Manager, Account Manager, Client Services Manager, or equivalent)
• Hands-on working knowledge of at least one major VMS platform (e.g., SAP Fieldglass, Beeline, VNDLY) with a demonstrated ability to learn new systems quickly
• Working knowledge of contingent workforce compliance, including co-employment risk, worker classification, and onboarding requirements
• Strong understanding of supplier management, requisition management, invoicing, reporting, and program governance
• Excellent communication skills and the ability to quickly build trust with client stakeholders, including first-time introductions
• Full flexibility to work onsite, hybrid, or remote depending on the assignment, and willingness to travel, sometimes with limited lead time

Responsibilities

• Deploy to assigned client programs, at times on short notice, to provide uninterrupted coverage and quickly gain proficiency in each program's VMS and reporting tools (e.g., SAP Fieldglass, Beeline, VNDLY)
• Manage the MSP requisition lifecycle, from intake and supplier coordination through submittal review, interviews, and onboarding, while monitoring time to fill and SLA performance
• Guide EOR/AOR daily operations, including worker onboarding, compliance with classification and tax requirements, and partnership with Payroll and Finance on pay and billing accuracy
• Serve as the client's primary liaison and point of escalation, resolving client, supplier, and worker issues with sound judgment
• Prepare client reporting and support Quarterly Business Reviews with the Atrium Data & Analytics Team
• Review and improve SOP documentation, and write clear handoff notes at the start and end of every assignment
• Support new program implementations and train team members on Atrium's tools, processes, and client‑specific requirements
• Provide day‑to‑day direction to program team members during coverage assignments (no permanent direct reports)

Skills

MSP/contingent workforce management

Manager-level experience

Client relationship management

Communication skills

Vendor management

Education

Bachelor's degree

Tools

SAP Fieldglass

Beeline

VNDLY

Job description

Atrium is seeking an MSP Client Services Manager to provide hands-on coverage across MSP, EOR and AOR programs. This dynamic, manager-level role deploys to client programs during leaves, PTO, or growth periods so every client receives Atrium's standard of service.

You will support multiple programs, learn SOPs quickly, and help ensure seamless operations, reporting, and client satisfaction across varied assignments with travel up to 50%.