MSP Implementation Lead: Client Programs & Delivery

CHG Management, Inc.; Midvale (UT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) retirement plan

Healthcare benefits

Onsite health centers

Corporate wellness programs

Free behavioral health appointments

Flexible work-from-home options

Recognition programs with rewards

Paid parental leave

Fertility coverage

Adoption assistance

Marriage counseling

LinkedIn learning courses

Volunteer time off

Employee-driven matching grants

Tuition reimbursement

Job summary

CHG Healthcare is seeking aSenior Implementation Manager, MSP to lead end-to-end MSP client implementations within ECS Operations. You will coordinate across CHG divisions and Locumsmart leadership, manage project plans, track milestones, and ensure on-time go-lives while maintaining executive-level client interactions.

Travel up to 25%+, collaborate with vendors, contracts and AM teams, and drive adoption of Locumsmart technology.

Qualifications

• Prior experience in healthcare staffing, locum tenens, or MSP/VMS operations preferred.
• Working familiarity with VMS/contingent workforce platforms, ideally Locumsmart.
• Basic contract literacy, able to read and operationalize Master Services Agreements and Sub-Vendor Agreements.
• Previous implementation and/or program experience is desired.
• Prior client-facing experience is required.
• Must be able to demonstrate a track record of leading cross-functional initiatives to completion.
• Must be able to demonstrate experience planning and executing projects or programs with specific delivery examples.

Responsibilities

• Own MSP implementations end to end once a contract is verbally agreed upon with client, coordinating across CHG divisions and Locumsmart leadership through kickoff and ongoing delivery.
• Partner with the client to create the implementation project plan and ensure proper execution.
• Report on milestones and program progress to stakeholders and executive leadership.
• Responsible for raising red flags if the implementation is off track or identifying wins to replicate success.
• Direct internal stakeholders on what needs to happen for each MSP implementation and hold them accountable to the plan.
• Serve as the client point of contact for gathering MSP implementation requirements.
• Responsible for outlining the overall implementation process and gaining buy-in from the client.
• Travel as needed to support client implementations, estimated at 25% or more based on client request and need.
• At a program management level, track vendor outreach by Locumsmart to introduce the new program and connect vendors to the MSP AM team.
• At a program management level, verify the contracts team has executed Sub-Vendor Agreements (SVAs) with legacy and new staffing agencies for each MSP client, including the sub-vendor tiering strategy and the dispute-resolution protocol for dual-agency provider conflicts.
• At a program management level, ensure the AM team has built the Job Requisition Approval Chain and the Candidate Profile Auditing SOP for each client implementation, with support from the Program Team.
• At a program management level, verify all client data is appropriately stood up, transferred and ready for go-live.
• At a program level, work with Locumsmart team to ensure they drive adoption of the technology.
• May meet with the client for a brief period past go-live to ensure a quality implementation and that no adjustments are required.

Skills

Healthcare staffing

Locum tenens

MSP operations

Education

College degree

Tools

Locumsmart

VMS platform

Job description

CHG Healthcare is seeking aSenior Implementation Manager, MSP to lead end-to-end MSP client implementations within ECS Operations. You will coordinate across CHG divisions and Locumsmart leadership, manage project plans, track milestones, and ensure on-time go-lives while maintaining executive-level client interactions.

Travel up to 25%+, collaborate with vendors, contracts and AM teams, and drive adoption of Locumsmart technology.