MSP Program Coordinator (Bilingual Preferred)

Nesco Resource, LLC; Mayfield Heights (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Nesco Resource, LLC is seeking an MSP Program Coordinator to support day-to-day MSP program operations, ensuring compliant and efficient execution while delivering excellent customer service to clients, suppliers, hiring managers, and contractors.

The role focuses on meeting program deliverables, maintaining SOPs, and coordinating staffing operations across multiple client locations. Bi-lingual a plus and strong collaboration with leadership are valued.

Qualifications

• Demonstrated customer service experience and relationship management.
• Strong written and verbal communication skills.
• Ability to interact professionally with all levels of an organization, including leadership.

Responsibilities

• Oversee daily MSP program operations and ensure deliverables are met.
• Maintain and update SOPs and ensure accurate data in VMS.
• Support onboarding of new client locations, vendors, and MSP programs.
• Coordinate temporary staffing requisitions and serve as main point of contact for suppliers and managers.
• Generate weekly/monthly reports and track key metrics like fill rates and time-to-fill.
• Assist payroll and billing activities via VMS technologies and resolve related issues.
• Support project initiatives and drive process improvements.
• Handle miscellaneous duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Multitasking

Labor practices

Education

High School Diploma or GED

AA/AS or BA degree preferred

Tools

VMS platforms

Job description

Nesco Resource, LLC is seeking an MSP Program Coordinator to support day-to-day MSP program operations, ensuring compliant and efficient execution while delivering excellent customer service to clients, suppliers, hiring managers, and contractors.

The role focuses on meeting program deliverables, maintaining SOPs, and coordinating staffing operations across multiple client locations. Bi-lingual a plus and strong collaboration with leadership are valued.