MSP Program Coordinator - Hybrid Onboarding

Aleron; Village of Williamsville (NY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Health savings account

401(k)

PTO + 10 paid holidays

Job summary

Broadleaf Results, an Aleron company, is seeking a proactive Program Coordinator to drive recruitment success within Managed Service Program (MSP). You will help manage talent acquisition processes and strengthen relationships with suppliers, hiring managers, and client contacts.

This role operates with independence, coordinating across suppliers and the client, escalating to Program Managers for strategic or high-risk situations.

Qualifications

• Associate degree or equivalent experience; 2+ years in a fast-paced office setting.
• Proficiency in Microsoft Office Suite.
• Effective communication, customer service, and remote support skills.
• A resourceful team-player who can also work independently.
• Experience with vendor management systems (Beeline) is preferred.
• Experience with Zendesk or similar ticketing platforms is preferred.

Responsibilities

• Coordinate onboarding for contingent workers, ensuring all requirements are completed accurately and on time.
• Serve as a point of contact for suppliers and hiring managers throughout onboarding and background checks.
• Track candidate progress, communicate status updates, and provide guidance on timelines and next steps.
• Verify that workers meet all compliance requirements before their start date.
• Identify process gaps and surface recommendations for improvement to Program Managers.
• Respond to inbound inquiries from hiring managers and suppliers that require more than a templated response.
• Facilitate communication and coordination between multiple parties when needed, including suppliers, workers, and client contacts.
• Triage and manage inbound tickets and requests, resolving directly when within scope or routing appropriately.
• Escalate complex or high-risk situations to Program Managers as needed.
• Coordinate worker-related matters throughout the assignment lifecycle, including performance concerns, attendance issues, and conduct documentation.
• Support the process for worker transitions, terminations, and replacements, ensuring clear communication between all parties.
• Assist with worker reassignments, coordinating all steps required to move a worker between roles, managers, or departments.
• Prepare and distribute program updates, status reports, and compliance summaries for hiring managers.

Skills

MS Office

Communication skills

Customer service

Remote support

Team player

Independent worker

Education

Associate degree or equivalent experience

2+ years in a fast-paced office setting

Tools

Beeline

Zendesk

Job description

Broadleaf Results, an Aleron company, is seeking a proactive Program Coordinator to drive recruitment success within Managed Service Program (MSP). You will help manage talent acquisition processes and strengthen relationships with suppliers, hiring managers, and client contacts.

This role operates with independence, coordinating across suppliers and the client, escalating to Program Managers for strategic or high-risk situations.