MSP Partner Success & Growth Manager

IRONSCALES; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with match

PTO program

Health Insurance (HSA & PPO)

Life Insurance

Wellness benefits

Job summary

IRONSCALES, a leader in AI-driven email security, is seeking a MSP Partner Success Manager to guide the post-sale partnerships with MSPs, driving onboarding and expansion. You will own the post-sale journey, deliver tailored training, collaborate with Support and Marketing, and help MSPs maximize the platform’s protection.

This role requires 3+ years in a SaaS cybersecurity partner ecosystem and a willingness to travel 10–15%.

Qualifications

• 3+ years in SaaS cybersecurity partner ecosystem in post-sale roles.
• Ability to blend sales with technical knowledge (email security, AI tools).
• Experience onboarding partners onto technical platforms and driving adoption.
• Strong presentation and training skills, both in-person and virtual.
• Willingness to travel 10-15% depending on partner needs.

Responsibilities

• Own MSP partners post-sale, taking handoffs from CDM who handles pre-sales recruitment and deal closure.
• Lead end-to-end onboarding for new MSPs with rapid deployment and integration.
• Identify growth potential to drive expansion, cross-sell, and upsell, aligning capabilities with client needs.
• Deliver tailored training programs to MSPs on technical setup, navigation, and sales strategies.
• Serve as the MSP’s post-sales primary contact, coordinating with Support for escalations.
• Build deep relationships with MSPs, advocating for their needs and driving measurable success.
• Monitor MSP usage and performance, recommending optimizations and additional licenses.
• Collaborate with Marketing to provide co-branded collateral and enablement resources.
• Maintain alignment with CDM and Support to ensure a seamless MSP experience.
• Feed MSP feedback to IRONSCALES Product and participate in Partner Advisory cadence to differentiate offerings.

Skills

Sales & Upselling

Technical Knowledge

Partner Onboarding

Presentation & Training

Account Management

Job description

IRONSCALES, a leader in AI-driven email security, is seeking a MSP Partner Success Manager to guide the post-sale partnerships with MSPs, driving onboarding and expansion. You will own the post-sale journey, deliver tailored training, collaborate with Support and Marketing, and help MSPs maximize the platform’s protection.

This role requires 3+ years in a SaaS cybersecurity partner ecosystem and a willingness to travel 10–15%.