MSP Partner Success Manager

IRONSCALES; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with match

PTO program

Health Insurance (HSA & PPO)

Life Insurance

Wellness benefits

Job summary

IRONSCALES, a leader in AI-driven email security, is seeking a MSP Partner Success Manager to guide the post-sale partnerships with MSPs, driving onboarding and expansion. You will own the post-sale journey, deliver tailored training, collaborate with Support and Marketing, and help MSPs maximize the platform’s protection.

This role requires 3+ years in a SaaS cybersecurity partner ecosystem and a willingness to travel 10–15%.

Qualifications

• 3+ years in SaaS cybersecurity partner ecosystem in post-sale roles.
• Ability to blend sales with technical knowledge (email security, AI tools).
• Experience onboarding partners onto technical platforms and driving adoption.
• Strong presentation and training skills, both in-person and virtual.
• Willingness to travel 10-15% depending on partner needs.

Responsibilities

• Own MSP partners post-sale, taking handoffs from CDM who handles pre-sales recruitment and deal closure.
• Lead end-to-end onboarding for new MSPs with rapid deployment and integration.
• Identify growth potential to drive expansion, cross-sell, and upsell, aligning capabilities with client needs.
• Deliver tailored training programs to MSPs on technical setup, navigation, and sales strategies.
• Serve as the MSP’s post-sales primary contact, coordinating with Support for escalations.
• Build deep relationships with MSPs, advocating for their needs and driving measurable success.
• Monitor MSP usage and performance, recommending optimizations and additional licenses.
• Collaborate with Marketing to provide co-branded collateral and enablement resources.
• Maintain alignment with CDM and Support to ensure a seamless MSP experience.
• Feed MSP feedback to IRONSCALES Product and participate in Partner Advisory cadence to differentiate offerings.

Skills

Sales & Upselling

Technical Knowledge

Partner Onboarding

Presentation & Training

Account Management

Job description

IRONSCALES is a leading provider of self-learning, AI-driven email security solutions that continuously detect and remediate advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success.

Who We Are

We are IRONSCALES. We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with intentionality, and our actions are always in the best interest of our teams, our customers, and our company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome all who love a fast-paced, rewarding challenge to join us today!

Role Overview

The MSP Partner Success Manager (PSM) will be responsible for driving the post-sales journey of IRONSCALES’ Managed Service Provider (MSP) partners, ensuring seamless onboarding, expansion, training, cross-sell, upsell, and overall success. This role begins where the MSP Channel Development Manager (CDM) ends—taking ownership after the MSP signs and transacts for the first time. The ideal candidate blends sales expertise with technical acumen, acting as a trusted advisor to MSPs. You’ll empower partners to maximize IRONSCALES’ AI-driven email security platform, grow their business, and deepen their clients’ protection against advanced threats. This is a dynamic, partner-facing role requiring a proactive mindset and a passion for MSP success.

Core Responsibilities

• Take account ownership of MSP partners post-sale, receiving handoffs from the MSP Channel Development Manager (CDM) who owns pre-sales recruitment and deal closure.
• Lead end-to-end onboarding for new MSPs, ensuring rapid deployment and integration of IRONSCALES’ solutions into their service offerings.
• Drive expansion, cross-sell, and upsell opportunities by identifying MSP growth potential and aligning IRONSCALES’ capabilities (e.g., phishing simulation, remediation tools) with their client needs.
• Deliver tailored training programs to MSPs, covering technical setup, platform navigation, and sales strategies to enhance their ability to sell and support IRONSCALES.
• Act as the MSP’s primary post-sales point of contact, providing strategic guidance and technical insights while collaborating with Support (who owns T1/T2+ tickets and escalations) to resolve complex issues.
• Build deep, trusted relationships with MSP partners, advocating for their needs internally and ensuring they achieve measurable success with IRONSCALES.
• Monitor MSP usage and performance metrics, proactively recommending optimizations or additional licenses to enhance client protection and partner revenue.
• Partner with Marketing to equip MSPs with co-branded collateral, campaigns, and enablement resources that amplify their go-to-market efforts.
• Maintain clear communication with the CDM to align on pre-sales context and with Support to ensure smooth escalation handoffs, keeping the MSP experience seamless.
• Become the MSP feedback loop into IRONSCALES Product team and play an active part in our Partner Advisory Council cadence. You are hearing what our MSPs need, and how our competitors are responding to those needs every day – you can help IRONSCALES’ MSP offerings differentiate and improve.

Requirements

What We Need from You

• 3 or more years’ experience (SaaS preferred) with a cybersecurity vendor, MSP, VAR, or similar partner ecosystem in a post-sale, customer success, or account management role.
• Proven ability to blend sales skills (upsell/cross-sell) with technical knowledge (e.g., email security, AI-driven tools, MSP workflows).
• Experience onboarding partners or clients onto technical platforms, with a track record of driving adoption and expansion.
• Strong presentation and training skills—both in-person and virtual to empower MSPs technically and commercially.
• High-energy, proactive attitude with a passion for partner success and problem-solving.
• Comfortable navigating technical discussions and collaborating with Support on escalations, while staying focused on strategic growth.
• Excellent pipeline management, forecasting, and attention to detail in tracking MSP progress.
• Exceptional listening, negotiation, and relationship-building skills with a knack for driving results.
• Willingness to travel 10-15% depending on partner needs, events, or training sessions.

We believe in our people; therefore, we provide a robust compensation & benefits package. This includes competitive salaries, 401(k) with Match, PTO program, HSA & PPO Options for Health Insurance, Employer-provided Life Insurance, Wellness benefits, and more!

IRONSCALES is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.