MSP Offer Architect & Service Creation Director

Cohesity; McCullom Lake (IL); On-site; USD 238,000 - 298,000; Full time

Job summary

Cohesity is seeking a Director, MSP Offer Development & Service Creation to lead the framework that defines how Cohesity engages with Managed Service Providers and what partners can expect from that engagement. You will lead a global team of Channel Development Managers who work directly with MSP partners to guide service creation from concept to launch.

Build and curate assets, validate offers with real MSPs, and drive repeatable processes across regions, ensuring healthy, differentiated,

Qualifications

• Extensive experience working for or with Managed Service Providers, with direct exposure to how MSPs build, price, and operate managed services.
• Prior experience building a service practice — designing, launching, and scaling a managed or professional service offering from the ground up.
• Deep understanding of commercial modeling, including MSP pricing, margin, consumption economics, and packaging structures.
• Experience partnering with Product Management and Product Marketing to translate product capability into partner-ready offers.
• Direct people leadership experience, including managing a distributed or global team.
• Strong facilitation and consulting skills — comfortable running structured discovery and health check conversations with partner executives and operators.
• Demonstrated ability to use AI tools to improve productivity, streamline workflows, and enhance decision-making.
• Domain experience in data protection, cyber resilience, storage, or security markets is strongly preferred.

Responsibilities

• Build and continuously curate Cohesity’s service creation framework which is the standard method, documentation, and assets used to explain internally and externally how Cohesity engages with MSPs and what partners can expect at each stage of engagement.
• Keep the framework current as Cohesity’s product portfolio, packaging, and partner programs evolve, and act as the internal source of truth on MSP engagement model and process.
• Partner with Product Management, MSP Sales Engineering and Channel Programs to develop MSP-ready offers — product and commercial packaging constructs specifically designed for MSPs to build into their own managed service portfolios.
• Own the offers’ core assets including service description templates, business case templates, operating guides, and partner sales enablement materials, tailoring content created by Product Management and Product Marketing for MSP-specific use.
• Develop and maintain scorecards on MSP readiness of offers used to systematically communicate status from the GTM perspective into Product Management.
• Ensure new offers are validated with representative partners before broad release, incorporating real-world MSP feedback into offer design.
• Lead a global team of Channel Development Managers who interface directly with Cohesity MSP partners to guide them through the service creation process, from initial concept to a launched managed service.
• Establish a repeatable service creation motion — discovery, design, commercial modeling, sales readiness, and launch — that the team applies consistently across partners and regions.
• Track and drive the number of new use-case based offers published and new MSP services launched with the team’s direct involvement.
• Run a structured service health check process with existing MSP partners to inspect live services, identify opportunities to unlock additional customer value through better service design, and remove obstacles to MSP operations.
• Diagnose friction points in service delivery, pricing, or packaging and recommend concrete changes to partner service design or Cohesity’s underlying offer.
• Report on health check engagements completed and the resulting business impact, including incremental ARR.
• Work closely with Product Management, Product Marketing, MSP Technical Sales, and Channel Programs to ensure MSP-specific assets stay aligned with broader product and partner program direction.
• Hire, develop, and manage a global team of Channel Development Managers, setting clear goals and consistent delivery standards across regions.
• Represent the MSP offer development function in cross-functional planning and act as the primary advocate for MSP partner needs within Product and Channel organizations.

Job description

Cohesity is seeking a Director, MSP Offer Development & Service Creation to lead the framework that defines how Cohesity engages with Managed Service Providers and what partners can expect from that engagement. You will lead a global team of Channel Development Managers who work directly with MSP partners to guide service creation from concept to launch.

Build and curate assets, validate offers with real MSPs, and drive repeatable processes across regions, ensuring healthy, differentiated,