Director, MSP Offer Development and Service Creation

Cohesity; Illinois; On-site; USD 238,000 - 298,000; Full time

Benefits offered by this job

Health and wellness benefits

Vacation and holidays

401(k) retirement plan

Life and disability insurance

Job summary

Cohesity is seeking a Director of MSP Offer Development & Service Creation to lead a global team and translate Cohesity's product capabilities into MSP-ready offers that partners can package and sell as managed services.

You will own the service creation framework, collaborate with Product Management and Channel Programs, and drive health checks to ensure offerings are differentiated, profitable, and scalable across regions.

Qualifications

• Extensive MSP experience and exposure to how MSPs build, price, and operate managed services.
• Experience building a service practice from launch to scale.
• Strong knowledge of MSP pricing, margins, and packaging structures.
• Experience collaborating with Product Management and Product Marketing to translate capabilities for partners.
• Demonstrated people leadership in a distributed or global team.

Responsibilities

• Define and maintain Cohesity's MSP service creation framework and assets.
• Develop MSP-ready offers with Product Management and Channel Programs.
• Lead a global team guiding MSP partners from concept to launch.
• Run health checks with partners to improve service design and ARR.
• Coordinate across Product, Marketing, MSP Technical Sales, and Channel Programs.

Skills

MSP experience

Service development

Commercial modeling

Product/Marketing collaboration

People leadership

AI-driven productivity

Professional English

Travel willingness

Job description

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud.

Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The Director, MSP Offer Development & Service Creation owns the framework that defines how Cohesity engages with Managed Service Providers and what those partners can expect from that engagement. This role sits at the intersection of product, channel programs, and partner sales, translating Cohesity's product and platform capabilities into MSP-ready offers that partners can package, price, and operationalize as value-rich managed services.

You will lead a global team of Channel Development Managers who specialize in working directly with MSP partners to guide new service creation and to run service health checks on services already in market. You will build the core assets — frameworks, playbooks, commercial templates, and enablement materials — that your team and Cohesity's MSP partners use to stand up new managed services quickly and to keep existing ones healthy, differentiated, profitable, and growing.

How You'll Spend Your Time:

Service Creation Framework

• Build and continuously curate Cohesity's service creation framework which is the standard methodology, documentation, and assets used to explain internally and externally how Cohesity engages with MSPs and what partners can expect at each stage of engagement.
• Keep the framework current as Cohesity's product portfolio, packaging, and partner programs evolve, and act as the internal source of truth on MSP engagement model and process.

MSP-Ready Offer Development

• Partner with Product Management, MSP Sales Engineering and Channel Programs to develop MSP-ready offers — product and commercial packaging constructs specifically designed for MSPs to build into their own managed service portfolios.
• Own the offers’ core assets including service description templates, business case templates, operating guides, and partner sales enablement materials, tailoring content created by Product Management and Product Marketing for MSP-specific use.
• Develop and maintain scorecards on MSP readiness of offers used to systematically communicate status from the GTM perspective into Product Management.
• Ensure new offers are validated with representative partners before broad release, incorporating real-world MSP feedback into offer design.

New Service Creation with Partners

• Lead a global team of Channel Development Managers who interface directly with Cohesity MSP partners to guide them through the service creation process, from initial concept to a launched managed service.
• Establish a repeatable service creation motion — discovery, design, commercial modeling, sales readiness, and launch — that the team applies consistently across partners and regions.
• Track and drive the number of new use-case based offers published and new MSP services launched with the team's direct involvement.

Service Health Checks

• Run a structured service health check process with existing MSP partners to inspect live services, identify opportunities to unlock additional customer value through better service design, and remove obstacles to MSP operations.
• Diagnose friction points in service delivery, pricing, or packaging and recommend concrete changes to partner service design or Cohesity's underlying offer.
• Report on health check engagements completed and the resulting business impact, including incremental ARR.

Cross-Functional Coordination & Team Leadership

• Work closely with Product Management, Product Marketing, MSP Technical Sales, and Channel Programs to ensure MSP-specific assets stay aligned with broader product and partner program direction.
• Hire, develop, and manage a global team of Channel Development Managers, setting clear goals and a consistent delivery standard across regions.
• Represent the MSP offer development function in cross-functional planning and act as the primary advocate for MSP partner needs within Product and Channel organizations.

We’d Love to Talk to You If You Have Many of the Following:

• Extensive experience working for or with Managed Service Providers, with direct exposure to how MSPs build, price, and operate managed services.
• Prior experience building a service practice — designing, launching, and scaling a managed or professional service offering from the ground up.
• Deep understanding of commercial modeling, including MSP pricing, margin, consumption economics, and packaging structures.
• Experience partnering with Product Management and Product Marketing to translate product capability into partner-ready offers.
• Direct people leadership experience, including managing a distributed or global team.
• Strong facilitation and consulting skills — comfortable running structured discovery and health check conversations with partner executives and operators.
• Demonstrated ability to use AI tools to improve productivity, streamline workflows, and enhance decision‑making.
• Domain experience in data protection, cyber resilience, storage, or security markets is strongly preferred.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
• Professional English language proficiency for customer and internal communication.
• Travel as needed.

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Pay Range :

$238,000.00-$297,500.00

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

Current pay transparency shows the OTE (On-Target Earnings) for commission-based roles.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.