AWS MSP Architect & Cloud Operations Lead

Myriad360; United States; On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Unlimited PTO

401k plan

Health insurance

BYOD reimbursement

Parental leave

Incentive pay

Job summary

Myriad360 seeks a Senior AWS Managed Services Engineer to build out and operate our AWS managed service offering in collaboration with leadership. The role starts hands-on and evolves toward leading the managed services team as the practice scales.

You will own operational build-and-run, incident management, service desk coverage, and MSP program certification readiness, driving repeatable processes and automation to scale service delivery.

Qualifications

• Experience operating an AWS managed service or MSP practice, hands-on with the service-delivery disciplines above.
• Experience building repeatable managed services capabilities, operational processes, and service delivery models.
• Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.
• Experience within a Managed Services Provider (MSP) environment strongly preferred.
• General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.
• Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred.
• Familiarity with Microsoft Azure and Google Cloud Platform preferred.

Responsibilities

• Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
• Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
• Define and manage SLAs and service-level management.
• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Establish service continuity, disaster recovery, and backup processes.
• Build FinOps reporting and financial planning into the managed service.
• Set up personnel onboarding and the operational process documentation required to run and audit the service.
• Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
• Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
• Use AI and automation to operate and scale the service, leveraging AI/ML platforms to help resolve tickets, surface anomalies, and identify optimization opportunities.
• Help build and, over time, lead the AWS managed services operations team.

Skills

AWS MSP experience

Cloud operations

Incident management

Automation

Tools

AWS CloudWatch

Monitoring tools

Job description

Myriad360 seeks a Senior AWS Managed Services Engineer to build out and operate our AWS managed service offering in collaboration with leadership. The role starts hands-on and evolves toward leading the managed services team as the practice scales.

You will own operational build-and-run, incident management, service desk coverage, and MSP program certification readiness, driving repeatable processes and automation to scale service delivery.