MSP Level II Technician — Onsite IT & Networking

TeamLogic IT, Bountiful, UT; Bountiful (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Competitive pay + performance bonuses

Health, dental, and vision reimbursement

PTO and holidays

Certification/professional development support

Career growth opportunities

Job summary

TeamLogic IT, located in Bountiful, UT, is seeking a skilled Level 2 Managed IT Services Technician to provide advanced support to small-to-mid-size business clients. This in-office role focuses on troubleshooting complex IT issues, managing escalated tickets, and supporting networks. Candidates should have 2-5 years of relevant experience, strong knowledge of Windows/Mac systems, and excellent communication skills. Benefits include competitive pay, health reimbursements, and advancement opportunities.

Qualifications

• 2–5+ years of MSP or IT support experience.
• Strong knowledge of Windows/Mac, Microsoft 365, Active Directory.
• Networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi‑Fi).
• Experience with RMM/ticketing tools.
• Solid troubleshooting, communication, and time-management skills.

Responsibilities

• Provide advanced IT support for hardware, software, networks, and cloud systems.
• Manage escalated tickets and resolve issues quickly.
• Communicate clearly with clients and document work performed.
• Assist with IT projects and mentor junior technicians.
• Participate in occasional on-call support for urgent issues.

Skills

MSP or IT support experience

Windows/Mac knowledge

Networking fundamentals

RMM/ticketing tools experience

Troubleshooting skills

Tools

NinjaOne

Autotask

ServiceNow

Zendesk

Job description

TeamLogic IT, located in Bountiful, UT, is seeking a skilled Level 2 Managed IT Services Technician to provide advanced support to small-to-mid-size business clients. This in-office role focuses on troubleshooting complex IT issues, managing escalated tickets, and supporting networks. Candidates should have 2-5 years of relevant experience, strong knowledge of Windows/Mac systems, and excellent communication skills. Benefits include competitive pay, health reimbursements, and advancement opportunities.