MSP Level 2 Technician — Remote & On-Site IT Support

TeamLogic IT, Silicon Valley, CA; Mountain View (CA); Remote; USD 80,000 - 110,000; Full time

Job summary

TeamLogic IT, Silicon Valley, CA is seeking an experienced MSP Level 2 Technician to join our IT team. You will deliver advanced technical support to SMB clients, including troubleshooting, network administration, and security management.

The role requires strong customer service and the ability to resolve complex issues efficiently. Experience with MSP tools and remote monitoring is essential, along with a willingness to work flexible hours and travel to client sites as needed.

Qualifications

• Experience with MSP tools and remote monitoring.
• Strong customer service and problem-solving skills.
• Ability to resolve complex technical issues efficiently.

Responsibilities

• Deliver advanced technical support to SMB clients.
• Troubleshoot complex issues across client environments.
• Perform network administration tasks and monitor security requirements.
• Manage security configurations and incident response for client systems.
• Travel to client sites as needed to deploy and maintain solutions.

Skills

Troubleshooting

Network administration

Security management

Customer service

Remote monitoring

MSP tools

Travel to client sites

Tools

MSP tools

Remote monitoring tools

Job description

TeamLogic IT, Silicon Valley, CA is seeking an experienced MSP Level 2 Technician to join our IT team. You will deliver advanced technical support to SMB clients, including troubleshooting, network administration, and security management.

The role requires strong customer service and the ability to resolve complex issues efficiently. Experience with MSP tools and remote monitoring is essential, along with a willingness to work flexible hours and travel to client sites as needed.