MSP IT Support Tech (Tier 1.5) – Onsite, Growth to Level 2

Bowman Williams; Brick Township (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Dental and Vision Insurance

On call and overtime pay

Career growth with MSP

Job summary

Bowman Williams is seeking an IT Support Technician Tier 1.5 to assist small and mid-sized business clients across New Jersey. This onsite role requires five days a week with local client travel as needed.

You will leverage MSP experience to manage Microsoft 365, Active Directory, networking, workstation support, and proactive maintenance, while mentoring juniors and helping clients on site or remotely. A pathway toward Level 2 is available.

Qualifications

• 3+ years of help desk, desktop support, or technical support experience.

Responsibilities

• Provide Tier 1.5 support for small and mid sized business clients
• Troubleshoot Windows desktops, laptops, Microsoft 365, Office applications, printers, connectivity, and user access issues
• Support Active Directory, user accounts, permissions, password resets, and basic group management
• Assist with network troubleshooting including internet connectivity, switches, routers, wireless, VPNs, and basic firewall issues
• Monitor and maintain client systems to help prevent recurring issues and reduce downtime
• Document support activity, ticket updates, troubleshooting steps, and client environment details
• Communicate clearly with clients and provide timely updates on open tickets
• Assist with onboarding and support of junior technicians
• Support local client visits for onsite troubleshooting, installs, and basic project work
• Participate in an on call rotation once per month for urgent client needs

Skills

MSP experience

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

Communication

Documentation

Team collaboration

Tools

MSP tools

Ticketing systems

RMM platforms

Documentation systems

Job description

Bowman Williams is seeking an IT Support Technician Tier 1.5 to assist small and mid-sized business clients across New Jersey. This onsite role requires five days a week with local client travel as needed.

You will leverage MSP experience to manage Microsoft 365, Active Directory, networking, workstation support, and proactive maintenance, while mentoring juniors and helping clients on site or remotely. A pathway toward Level 2 is available.