MSP IT Technician: Onsite Roles & Growth Path

American Lazer / CommSat; Salisbury (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

IRA with company match (Simple IRA)

Quarterly profit sharing

Ongoing training & certification

Advancement to onsite support & cloud,

Job summary

ALC Tech Solutions, a Salisbury, MA-based managed services provider, seeks a Managed Services Technician II to support client environments through advanced technical support and backend administration. You will work across Microsoft 365, networking, cybersecurity, servers, backups, and business applications, with opportunities for onsite visits and project work.

The role emphasizes ownership, reliability, and clear client communication, with room to grow into more complex deployments and

Qualifications

• 3+ years of experience in an MSP, systems administration, technical support, field services, or business IT environment.
• Strong troubleshooting skills with Windows 10 and Windows 11.
• Experience supporting Microsoft 365 environments.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, customer service, and documentation skills.

Responsibilities

• Resolve complex technical issues involving Microsoft 365, Windows, networking, cybersecurity, backups, and business applications.
• Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, user management, and security settings.
• Monitor and respond to RMM, security, backup, and system alerts.
• Troubleshoot DNS, DHCP, VPN, email delivery, authentication, firewall, and connectivity issues.
• Support endpoint security, backup, and disaster recovery solutions.
• Maintain accurate documentation of client environments, systems, and procedures.
• Assist with the onboarding of new clients and deployment of management, monitoring, and security platforms.
• Participate in onsite client visits, infrastructure upgrades, technology deployments, and project work as your responsibilities grow.
• Work closely with teammates to deliver an exceptional client experience.

Skills

Troubleshooting

Communication

Documentation

Customer service

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

Entra ID

Windows Server

Active Directory

DNS/DHCP

VPN technologies

Network troubleshooting

Endpoint security

Backup/Disaster recovery

Job description

ALC Tech Solutions, a Salisbury, MA-based managed services provider, seeks a Managed Services Technician II to support client environments through advanced technical support and backend administration. You will work across Microsoft 365, networking, cybersecurity, servers, backups, and business applications, with opportunities for onsite visits and project work.

The role emphasizes ownership, reliability, and clear client communication, with room to grow into more complex deployments and