MSP IT Support Engineer – Microsoft 365 & Security

Passkey Technology; Golden Valley (MN); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision insurance

SIMPLE IRA with 3% company match

10 paid holidays

5 additional PTO days

Mileage and phone reimbursement

Training and certification reimburse

Opportunities to grow into advanced项目

Occasional client site visits and on‑c

Job summary

Passkey Technology, an established MSP serving the Twin Cities since 1991, seeks an IT Support Engineer – Managed Services. This hands-on role covers Microsoft 365, cloud, cybersecurity, networking and traditional infrastructure, with a strong emphasis on Entra ID, Conditional Access, Intune and Defender.

You’ll work directly with clients, troubleshoot across Windows, servers and networks, and participate in onboarding with a mix of in-office and remote work.

Qualifications

• 4+ years of hands-on IT support, systems administration or engineering experience.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity or related field preferred; relevant technical or trade school education valued.
• MSP experience strongly preferred
• Strong Microsoft 365 administration and troubleshooting skills
• Experience with Entra ID, Conditional Access and Intune
• Knowledge of Windows Server, Active Directory and Group Policy
• Solid networking and firewall experience
• Familiarity with virtualization such as VMware or Hyper-V
• Understanding of cybersecurity, EDR/MDR, MFA and security best practices
• Strong troubleshooting and communication skills
• Comfortable working directly with clients and making technical recommendations
• Able to work independently in a fast-moving environment with changing priorities

Responsibilities

• Troubleshoot escalated client issues across Microsoft 365, Windows, networks, servers and security
• Configure and manage Entra ID, Conditional Access, MFA, Intune, MDM/MAM and Microsoft security controls
• Help migrate clients from Active Directory and traditional servers to Entra ID, Intune, SharePoint and OneDrive
• Work with Microsoft Defender, endpoint security, identity security and related cybersecurity tools
• Assist with DLP, information protection and cloud application discovery
• Configure and troubleshoot firewalls, switches, wireless networks, VPNs and virtualization
• Support Windows Server, Active Directory and Group Policy
• Participate in Microsoft 365, infrastructure, cybersecurity and cloud projects
• Work directly with clients to understand needs, explain options and recommend solutions
• Assist with support tickets when needed — everyone on our team helps support our clients

Skills

IT support

Systems administration

Engineering

Client interaction

Education

Bachelor's degree in IT/CS

Tools

Datto RMM

Autotask

IT Glue

Auvik

Huntress

SentinelOne

Job description

Passkey Technology, an established MSP serving the Twin Cities since 1991, seeks an IT Support Engineer – Managed Services. This hands-on role covers Microsoft 365, cloud, cybersecurity, networking and traditional infrastructure, with a strong emphasis on Entra ID, Conditional Access, Intune and Defender.

You’ll work directly with clients, troubleshoot across Windows, servers and networks, and participate in onboarding with a mix of in-office and remote work.