MSP Help Desk Engineer – VMware & Cloud Specialist

SR Staffing; Village of Great Neck (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

SR Staffing is seeking a Help Desk Engineer to join a fast-paced technical team in Great Neck, NY. The ideal candidate has recent MSP experience and excels at solving complex problems, supporting diverse clients, and managing sophisticated infrastructures. Responsibilities include troubleshooting, project execution, and documentation. A Bachelor’s degree in a technical field is required, along with VMware certifications preferred. The salary range is $75-$105k based on experience.

Qualifications

• Recent MSP experience required.
• VMware certifications (VCP or VCAP preferred) are a plus.
• Knowledge of BGP, VRF, VLANs, and multi-site network redundancy.

Responsibilities

• Lead and execute technical projects and client onboarding.
• Manage cloud-based offerings and RMM systems.
• Provide advanced troubleshooting for escalated Help Desk issues.

Skills

Excellent communication and interpersonal skills

Strong ability to extract technical details

Deep expertise in VMware

Strong networking foundation

Meticulous documentation habits

Collaborative approach

Education

Bachelor’s degree in a technical field

Tools

VMware

Windows Server

Cisco Nexus

Microsoft Exchange

macOS

Job description

SR Staffing is seeking a Help Desk Engineer to join a fast-paced technical team in Great Neck, NY. The ideal candidate has recent MSP experience and excels at solving complex problems, supporting diverse clients, and managing sophisticated infrastructures. Responsibilities include troubleshooting, project execution, and documentation. A Bachelor’s degree in a technical field is required, along with VMware certifications preferred. The salary range is $75-$105k based on experience.