Help Desk Engineer

SR Staffing; Village of Great Neck (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

SR Staffing is looking for a Help Desk Engineer to join a Managed Service Provider's technical team in Great Neck, New York. The ideal candidate should have recent MSP experience and expertise in VMware, networking, and customer service. Responsibilities include leading technical projects, managing cloud systems, and providing advanced troubleshooting support. A Bachelor's degree in a technical field is required. The salary range is $75-$105k and offers flexible hours based on experience.

Qualifications

• Recent Managed Service Provider experience required.
• Valid driver’s license and transportation are needed.
• Technical certifications are a plus.

Responsibilities

• Lead and execute technical projects and client onboarding.
• Manage cloud‑based offerings and RMM systems.
• Support VMware infrastructures and virtual server environments.

Skills

Excellent communication and interpersonal skills

Strong networking foundation

Deep expertise in VMware and virtual infrastructures

Meticulous documentation habits

Strong customer-service mindset

Education

Bachelor’s degree in a technical field

Tools

VMware

Microsoft Exchange

Cisco Nexus/NX-OS

Job description

Salary Range: $75-$105k (flexible/based on experience)

Our Client, a Managed Service Provider, is seeking a highly skilled Help Desk Engineer to join their fast‑paced technical team. This role is ideal for a seasoned professional who thrives in dynamic environments, enjoys solving complex problems, and excels at delivering exceptional customer service. You’ll support diverse clients, manage sophisticated infrastructures, and play a key role in both project execution and technical operations.

What You’ll Do

Core Responsibilities

• Lead and execute technical projects and client onboarding.
• Manage cloud‑based offerings and RMM systems.
• Support VMware infrastructures and virtual server environments (VMware, Hyper‑V).
• Provide advanced troubleshooting for escalated Help Desk issues.
• Implement systems and solutions on client premises.
• Document changes, configurations, and troubleshooting procedures.
• Perform network and system monitoring, backup administration, and issue resolution.
• Conduct trending analysis for chronic issues and propose remediation.

Daily Technical Tasks

• Troubleshoot and support Windows and macOS environments.
• Manage Active Directory, File/DNS/Printer servers, RDS, and SQL.
• Administer on‑prem and cloud email systems (Exchange, Office 365).
• Perform DNS, website, and spam filter administration.
• Work with TCP/IP, DNS, DHCP, FTP, SMTP, SNMP, SSL, and related protocols.

What You Bring

Core Competencies

• Excellent communication and interpersonal skills.
• Strong ability to extract technical details from end users and assess issues accurately.
• Deep expertise in VMware, SAN storage, and virtual infrastructures.
• Strong networking foundation and troubleshooting capabilities.
• Meticulous documentation habits and a strong customer‑service mindset.
• Collaborative approach and ability to work within a technical team.
• Valid driver’s license and transportation.

Technical Requirements

• Recent MSP experience.
• Experience with Cisco Nexus/NX‑OS switches, IOS routers, and ASA firewalls.
• Knowledge of BGP, VRF, VLANs, and multi‑site network redundancy.
• VMware certifications (VCP or VCAP preferred) and VMware vSphere 5 expertise.
• Strong experience with Windows Server 2008/2012 and Microsoft Exchange (2007–2013).
• Microsoft certifications (MCSE/MCITP preferred).
• macOS technical experience.

Preferred Skills

• Firewall and switch administration.
• Basic programming knowledge.
• Experience with Atera or Datto Siris/NAS.

Education

• Bachelor’s degree in a technical field or equivalent experience.
• Microsoft, Apple, VMware, Cisco, or related technical certifications are a plus.
• Certification training and professional development opportunities.