MSP Help Desk Engineer: VMware, Cloud & Networking Expert

SR Staffing; Village of Great Neck (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

SR Staffing is looking for a Help Desk Engineer to join a Managed Service Provider's technical team in Great Neck, New York. The ideal candidate should have recent MSP experience and expertise in VMware, networking, and customer service. Responsibilities include leading technical projects, managing cloud systems, and providing advanced troubleshooting support. A Bachelor's degree in a technical field is required. The salary range is $75-$105k and offers flexible hours based on experience.

Qualifications

• Recent Managed Service Provider experience required.
• Valid driver’s license and transportation are needed.
• Technical certifications are a plus.

Responsibilities

• Lead and execute technical projects and client onboarding.
• Manage cloud‑based offerings and RMM systems.
• Support VMware infrastructures and virtual server environments.

Skills

Excellent communication and interpersonal skills

Strong networking foundation

Deep expertise in VMware and virtual infrastructures

Meticulous documentation habits

Strong customer-service mindset

Education

Bachelor’s degree in a technical field

Tools

VMware

Microsoft Exchange

Cisco Nexus/NX-OS

Job description

SR Staffing is looking for a Help Desk Engineer to join a Managed Service Provider's technical team in Great Neck, New York. The ideal candidate should have recent MSP experience and expertise in VMware, networking, and customer service. Responsibilities include leading technical projects, managing cloud systems, and providing advanced troubleshooting support. A Bachelor's degree in a technical field is required. The salary range is $75-$105k and offers flexible hours based on experience.