MSP Field Technician NYC | Path to Senior Engineer

Aris Search Llc; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Aris Search Llc is recruiting a Field Technician for a Managed IT Services provider in New York City. The role covers onsite and remote support across Manhattan, troubleshooting Windows and macOS devices, and assisting with Microsoft 365 and AD environments.

You will travel to client sites and communicate effectively with end users and executives, growing into senior technical roles. Candidates with MSP experience and strong client-service skills will thrive, with opportunities to advance while

Qualifications

• 2+ years of professional IT support experience.
• Experience with MSP platforms (ConnectWise, Autotask, HaloPSA).
• Strong communication and client-facing skills.
• Ability to travel regularly to client sites in Manhattan.

Responsibilities

• Provide onsite and remote support to NYC clients.
• Troubleshoot Windows and macOS desktops and peripherals.
• Manage Microsoft 365 and collaboration apps.
• Perform Active Directory/Entra ID user administration.
• Diagnose networking issues (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Document troubleshooting steps in ticketing systems.
• Escalate complex issues to senior engineers.
• Communicate clearly with clients about status and resolution.

Skills

Communication

MSP experience

Onsite support

Tools

ConnectWise

Autotask

HaloPSA

IT Glue

Datto

Microsoft 365

Active Directory

Entra ID

Job description

Aris Search Llc is recruiting a Field Technician for a Managed IT Services provider in New York City. The role covers onsite and remote support across Manhattan, troubleshooting Windows and macOS devices, and assisting with Microsoft 365 and AD environments.

You will travel to client sites and communicate effectively with end users and executives, growing into senior technical roles. Candidates with MSP experience and strong client-service skills will thrive, with opportunities to advance while