MSP Engineer (L1)

Diligex; New York (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Salary of $60,000+

Company sponsored 401k plan

Technical training and equipment allowances

Job summary

Diligex is seeking an IT Technician to join our Midtown NYC team full-time. This role is ideal for those with 1-2 years of IT experience who are passionate about technology and customer satisfaction. Responsibilities include providing on-site and remote support, monitoring client systems, and creating technical documentation.

The candidate should possess a technical certification and have experience in customer service. A collaborative spirit and excellent multitasking abilities are essential for success in this position.

Qualifications

• 1-2 years of experience in a technical support role.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide remote and onsite support for desktops and applications.
• Perform Level 1 technical support on the Help Desk team.
• Create and update documentation for client systems.

Skills

Customer service

Windows troubleshooting

Mac troubleshooting

Technical documentation

Network fundamentals

Education

Technical certification (MCP preferred)

Tools

Kaseya

ConnectWise

Microsoft Office 365

Job description

Join our growing team of IT Professionals.

Diligex is seeking anIT Technicianto join our growing team on a full-time basis. This is an associate level position suitable for someone with 1-2 years of experience in IT. We’re looking for people who are passionate about technology and love making customers happy.

The Technician will work primarily from our Midtown NYC Office and/or at client locations, but may also work from home. Candidates are required to live within 20 miles of Manhattan.

Responsibilities Include:

• Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures.
• Perform Level 1 technical support on our Help Desk team.
• Monitoring and management of various client systems, company services and business support systems.
• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
• Perform remote and onsite project work such as: client onboarding, office build outs, workstation setups and migrations.
• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
• Ensure the integrity and timeliness of in-house and client system backups.

The ideal candidate will possess:

• Technical certification from at least 1 major hardware/software vendors. MCP is preferred.
• 1-2 years of experience providing outstanding customer service via phone, email, and in person in a technical support role.
• Experience working in a hands-on IT Support environment.
• Excellent verbal and written skills.
• Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.
• Ability to work both independently and in a team.
• Ability to think fast, make sound decisions and multitask.
• Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
• A flexible schedule that permits working Monday-Friday 8:30AM-6:30PM as well as nights and weekends for implementation work.
• Client Operating Systems: Windows 10, MacOS
• Microsoft Office 2017 and higher
• Microsoft Office 365 user administration
• Solid understanding of basic networking fundamentals (routing, NAT, DNS)
• Have worked for a Managed Services Provider (MSP)
• Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
• Have your own transportation

What we offer you:

• Salary of $60,000+ based on experience, with additional benefits potential
• Company sponsored 401k plan
• Technical training and equipment allowances