Manhattan MSP Field Support Engineer - Client-Facing IT Pro

Aris Search Llc; New York (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

Aris Search Llc in New York City is seeking a client-facing Field Support Engineer to join our technical team. You will support multiple client environments, troubleshoot issues both remotely and onsite, and become a trusted point of contact for users throughout Manhattan.

The role emphasizes strong communication and professional service. With MSP experience, you can advance into senior infrastructure positions as you expand your technical skills while helping clients stay productive.

Qualifications

• MSP experience is required.
• 2+ years IT support or field technician experience.
• Experience supporting multiple clients or environments.
• Hands-on Microsoft 365 experience.
• Active Directory/Entra ID administration.
• Understanding of basic networking (DNS, DHCP, VPNs, Wi-Fi).
• Ability to travel regularly to Manhattan client sites.

Responsibilities

• Provide remote and onsite IT support across multiple client environments.
• Travel to client locations throughout Manhattan for scheduled visits and hands‑on troubleshooting.
• Support Windows and macOS desktops, laptops, printers, peripherals and business applications.
• Administer and troubleshoot Microsoft 365 environments.
• Assist with Active Directory and Entra ID user accounts, permissions, groups and access.
• Handle employee onboarding and offboarding.
• Troubleshoot Outlook, Teams, OneDrive and other Microsoft applications.
• Diagnose basic network issues involving DNS, DHCP, TCP/IP, VPNs, Wi‑Fi and LAN connectivity.
• Deploy and configure workstations, laptops, monitors, docking stations and other end‑user technology.
• Troubleshoot hardware and connectivity issues that cannot be resolved remotely.
• Document client environments, troubleshooting steps and resolutions accurately.
• Manage and update tickets through the company’s PSA/ticketing platform.
• Escalate more advanced systems and network issues to senior engineering resources.
• Keep clients informed throughout the troubleshooting process.
• Assist senior engineers with projects and infrastructure work as your technical skills grow.

Skills

MSP experience

2+ years IT support

Client-facing

Travel to client sites

Tools

ConnectWise

Autotask

HaloPSA

IT Glue

Datto / RMM tools

Exchange Online

Group Policy

Windows Server

Job description

Aris Search Llc in New York City is seeking a client-facing Field Support Engineer to join our technical team. You will support multiple client environments, troubleshoot issues both remotely and onsite, and become a trusted point of contact for users throughout Manhattan.

The role emphasizes strong communication and professional service. With MSP experience, you can advance into senior infrastructure positions as you expand your technical skills while helping clients stay productive.