NYC Field Tech

Aris Search; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Aris Search Llc is recruiting a Field Technician for a Managed IT Services provider in New York City. The role covers onsite and remote support across Manhattan, troubleshooting Windows and macOS devices, and assisting with Microsoft 365 and AD environments.

You will travel to client sites and communicate effectively with end users and executives, growing into senior technical roles. Candidates with MSP experience and strong client-service skills will thrive, with opportunities to advance while

Qualifications

• 2+ years of professional IT support experience.
• Experience with MSP platforms (ConnectWise, Autotask, HaloPSA).
• Strong communication and client-facing skills.
• Ability to travel regularly to client sites in Manhattan.

Responsibilities

• Provide onsite and remote support to NYC clients.
• Troubleshoot Windows and macOS desktops and peripherals.
• Manage Microsoft 365 and collaboration apps.
• Perform Active Directory/Entra ID user administration.
• Diagnose networking issues (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Document troubleshooting steps in ticketing systems.
• Escalate complex issues to senior engineers.
• Communicate clearly with clients about status and resolution.

Skills

Communication

MSP experience

Onsite support

Tools

ConnectWise

Autotask

HaloPSA

IT Glue

Datto

Microsoft 365

Active Directory

Entra ID

Job description

• Compensation: USD 55,000 - USD 65,000 - yearly

Company Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description

Field Technician – Managed IT Services (MSP)

Location: New York City / Manhattan
Compensation: Up to $65,000 annually + benefits
Employment Type: Full-Time

The Opportunity

We are recruiting for an established New York City managed services provider that is looking to add a Field Technician to its growing technical team.

This is a client-facing IT support position for someone who already has experience working for an MSP and enjoys working directly with end users. You will provide both remote and onsite support, traveling to client locations throughout Manhattan to troubleshoot issues, support users and serve as a trusted technical resource.

Technical ability matters, but communication skills are paramount in this position. The right person must be personable, professional, patient and comfortable walking into a client’s office and interacting with everyone from individual end users to senior executives.

This is also a genuine career-development role. The company has a strong history of promoting from within, and successful Field Technicians can grow into senior-level Systems Administrator and Systems Engineer positions as they develop technically and take on greater responsibility.

What You’ll Do

Provide onsite and remote technical support to clients throughout New York City

Troubleshoot Windows and macOS desktops, laptops, applications and peripherals

Support Microsoft 365, Outlook, Teams, OneDrive and other business applications

Perform Active Directory and Entra ID user administration, including account creation, password resets, permissions, groups and onboarding/offboarding

Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi‑Fi, VPN connectivity and LAN environments

Install, configure and troubleshoot desktops, laptops, printers, monitors, docking stations and other office technology

Assist with workstation deployments, hardware refreshes and new‑user setups

Resolve issues remotely when possible and travel onsite when hands‑on support is required

Accurately document troubleshooting, resolutions and client environments in ticketing and documentation systems

Escalate advanced issues to senior engineers while providing complete and useful technical information

Communicate clearly with clients throughout the troubleshooting process and ensure they understand the status and resolution of their issue

Work alongside senior engineers and gain exposure to more advanced systems, networking and infrastructure projects

What We’re Looking For

Previous experience working for a Managed Services Provider (MSP) is required

Approximately 2+ years of professional IT support, desktop support, help desk or field support experience

Hands‑on experience supporting Microsoft 365 and Active Directory / Entra ID environments

Strong Windows desktop and laptop troubleshooting skills

Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, switches and routers

Experience supporting users both remotely and face‑to‑face

Experience with ticketing, PSA, RMM or documentation platforms such as ConnectWise, Autotask, HaloPSA, IT Glue, Datto or similar tools

Ability and willingness to travel regularly to client sites throughout Manhattan

Strong troubleshooting instincts and the ability to know when to resolve an issue independently versus escalate it

Communication & Client Service

This is not a back‑office IT position.

You will regularly represent the company inside client offices, so we are looking for someone who:

Communicates clearly and professionally

Enjoys working directly with people

Can explain technical problems without unnecessary jargon

Remains patient and composed with frustrated users

Listens carefully before jumping to a solution

Is comfortable interacting with executives and other high‑level users

Takes ownership of problems and follows through

Understands that providing excellent IT support is as much about the user experience as the technical fix

Strong technical candidates who struggle to communicate effectively with clients will not be successful in this role.

Preferred Experience

Experience with any of the following would be helpful:

Microsoft Intune or other endpoint management platforms

Exchange Online administration

Group Policy

Windows Server

Network troubleshooting and switch/firewall environments

ConnectWise, Autotask, HaloPSA or similar MSP platforms

IT Glue or similar documentation platforms

Financial‑services, legal or other high‑touch professional‑services clients

Supporting executive or VIP users

This company promotes heavily from within and views the Field Technician role as a feeder position into senior technical roles.

Strong performers who demonstrate reliability, excellent client service and continued technical development can advance into Senior Systems Administrator, Senior Systems Engineer and other higher‑level infrastructure positions.

The goal is not for the right person to remain a Field Technician indefinitely. This is an opportunity to join the company, learn its client environments, build broader technical skills and progress into significantly more advanced systems and engineering work.

If you have a solid MSP support foundation, enjoy working with clients and want a clear path toward becoming a senior‑level engineer or administrator, we would like to hear from you.

Salary: Up to $65,000 annually + benefits

Qualifications

MSP Experience Necessary

Additional Information

All your information will be kept confidential according to EEO guidelines.