MR Imaging Field Service Engineer (Travel Required)

Profound Medical Inc.; Newark (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Profound Medical Inc. seeks a Field Service Engineer to provide onsite support across the United States, primarily in the Northeast, ensuring installation, calibration, and maintenance of MR-guided ablation systems.

You will troubleshoot hardware and software, coordinate with customers, and participate in product development and service strategy initiatives. Travel 80% is expected with some off-hours support.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Biotech, Electrical Engineering, or related field.
• Ability to travel on short notice in the US 80% of the time.
• Previous field service experience is desirable.
• Experience with MRI operations is desirable.
• Strong organizational and prioritization skills in a fast-paced environment.
• Excellent verbal and written communication and technical documentation skills.

Responsibilities

• Install and support Profound products, including site assessments and maintenance.
• Conduct MR testing to support development activities. Travel and schedule flexibility required.
• Serve as primary link between customer and Profound as needed.
• Document service records per QMS for field visits and upgrades.
• Calibrate Profound products as required and follow testing protocols.
• Troubleshoot hardware, software, and systems components of the products.
• Improve field service efficiency and participate in MRI phantom testing.

Skills

Customer focus

Multi-tasking

Analytical troubleshooting

Teamwork

Communication skills

Education

B.S. in Biomedical Engineering

Tools

MS Office

Networking

Job description

Profound Medical Inc. seeks a Field Service Engineer to provide onsite support across the United States, primarily in the Northeast, ensuring installation, calibration, and maintenance of MR-guided ablation systems.

You will troubleshoot hardware and software, coordinate with customers, and participate in product development and service strategy initiatives. Travel 80% is expected with some off-hours support.