MPL Account Manager: Client Growth & Renewals

Integris Group; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Short and long-term disability

Job summary

Integris Group seeks an Agency MPL Account Manager to serve as the primary contact for MPL clients and brokers in a fast-paced, client-service oriented role. You will support new and existing business, coordinate renewals, and work closely with the production team to ensure accurate submissions and timely responses.

The position emphasizes collaboration with the Agency Manager and a focus on delivering high-quality service while growing the agency's book of business.

Qualifications

• Minimum 2 years of medical professional liability insurance experience.
• Bachelor's degree preferred or an equivalent combination of education and relevant experience.
• 2-20 Insurance License or willing to obtain within 6 months of employment.
• Experience with Applied EPIC or a similar agency management system preferred.
• Proficiency in Microsoft Office Suite applications.
• Strong critical thinking, analytical, and problem-solving skills with a client-focused approach.
• Excellent organizational, time management, and prioritization skills.

Responsibilities

• Manage day-to-day MPL account responsibilities, including billing inquiries, policy changes, endorsements, account documentation, and the renewal process.
• Partner with the Business Development production team to ensure timely completion of client requests and proper documentation.
• Coordinate and manage the renewal process, including gathering client information, preparing submissions, obtaining quotes, and supporting coverage placement.
• Prepare and submit new business applications and supporting documentation to multiple markets.
• Utilize Applied Epic to maintain accurate account information, create submissions, document activity, and support account management.
• Communicate professionally with clients, prospective clients, brokers, agents, and carrier partners throughout processes.
• Provide administrative and account management support to the Business Development team as needed.
• Monitor outstanding items and follow up to ensure timely processing and accuracy.
• Cross-train with the Commercial Lines Account Manager and support growth and retention of the book.

Skills

MPL insurance

Customer service

Communication

Team collaboration

Time management

Education

Bachelor's degree

Tools

Applied EPIC

Microsoft Office

Job description

Integris Group seeks an Agency MPL Account Manager to serve as the primary contact for MPL clients and brokers in a fast-paced, client-service oriented role. You will support new and existing business, coordinate renewals, and work closely with the production team to ensure accurate submissions and timely responses.

The position emphasizes collaboration with the Agency Manager and a focus on delivering high-quality service while growing the agency's book of business.